Hybrid Patient Financial Navigator

Nebraska Medicine; Omaha (NE); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Nebraska Medicine in Omaha is seeking a Financial Counselor to screen accounts, assess patient financial needs, verify insurance, and assist with payment arrangements across hospital clinics and designated outpatient areas.

The role requires 3+ years in healthcare revenue cycle or related customer service, high school diploma (or associate degree preferred), strong verbal/written communication, and proficiency in Word/Excel; hybrid work with in-office and remote options.

Qualifications

• Minimum of three years healthcare and/or insurance/third party reimbursement or three years of administrative customer service experience.
• High school education or equivalent required.
• Associate’s degree in business administration, healthcare or related field OR equivalent combination of education/experience.
• Knowledge of hospital and/or professional revenue cycle processes required.
• Strong verbal and written communication skills required.
• Multi-tasking and problem-solving abilities required.
• Knowledge of computer-based programs including Microsoft Word and Excel required.
• Ability to type a minimum of 45 words per minute with 95% accuracy required.

Responsibilities

• Screens accounts, takes referrals, identifies patient financial needs and assists patients with requirements to meet their financial obligations.
• Verify insurance eligibility and benefit information, collect co-payments and facilitate identification of available coverage.
• Complete cost estimates, set up payment arrangements and follow guidelines for pre-payment.
• Provide expertise in routine third party reimbursement.
• Responds to insurance and patient inquiries, whether verbal or written.
• Will require 3 days in Office / 2 days optional remote site dependent.

Skills

Verbal communication

Written communication

MS Word

MS Excel

Typing 45 wpm

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Associate’s degree in healthcare or related field

Tools

Epic Systems

Job description

Nebraska Medicine in Omaha is seeking a Financial Counselor to screen accounts, assess patient financial needs, verify insurance, and assist with payment arrangements across hospital clinics and designated outpatient areas.

The role requires 3+ years in healthcare revenue cycle or related customer service, high school diploma (or associate degree preferred), strong verbal/written communication, and proficiency in Word/Excel; hybrid work with in-office and remote options.