Hybrid Patient Experience Improvement Partner
Emory Healthcare
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Benefits offered by this job
Job summary
Emory Healthcare in Atlanta, GA seeks a Strategic Patient Experience Improvement professional to provide proactive consultation, coaching, analytics, and program support to managers, staff, and physicians for patient experience enhancement.
You will lead performance improvement initiatives, map patient journeys, train teams, and drive culture change with stakeholders, leveraging Lean Six Sigma and data analytics to reach patient experience goals.
Qualifications
- Advanced communication and interpersonal skills with leadership audiences.
- Experience presenting to leadership and cross-functional teams.
- Strong analytical skills with data analysis tools experience.
- Excellent project management abilities and stakeholder coordination.
Responsibilities
- Lead patient experience improvement initiatives with stakeholders.
- Map patient journeys and perform gap analyses for care pathways.
- Design and deliver training to clinicians and staff on patient experience.
- Co-design culture-change strategies to meet trust and quality goals.
- Develop reports and dashboards to monitor patient experience metrics.
Skills
Education
Tools
Job description
Emory Healthcare in Atlanta, GA seeks a Strategic Patient Experience Improvement professional to provide proactive consultation, coaching, analytics, and program support to managers, staff, and physicians for patient experience enhancement.
You will lead performance improvement initiatives, map patient journeys, train teams, and drive culture change with stakeholders, leveraging Lean Six Sigma and data analytics to reach patient experience goals.
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