Hybrid: Patient Experience & Recovery Coach

SSM Health; Monroe (LA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid parental leave

DailyPay benefits

Tuition coverage

Job summary

SSM Health is seeking a Patient Experience Analyst to enhance the patient/customer experience by analyzing feedback, coaching teams, and guiding improvement initiatives across the system. You will partner with leaders and frontline staff to identify strategies for improving patient experience scores and managing complaints with compassion and timeliness.

Role requires a strong regulatory background, analytical capabilities, and the ability to influence stakeholders while operating independently.

Qualifications

• Associate’s degree or equivalent years of experience.
• Five years’ experience in patient experience, quality, or service improvement.
• Strong regulatory background and analytical skills.

Responsibilities

• Provides analysis, education and coaching to improve patient experiences.
• Collaborates with leaders and front-line staff to implement strategies to improve patient experience scores.
• Analyzes patient experience surveys and related metrics to recommend improvements.
• Develops reporting and communication paths to engage partners in improvement initiatives.
• Coaches teams on service excellence and uses survey data to drive actions.
• Ensures timely escalation of complaints with compassionate, compliant handling.

Skills

Regulatory background

Analytical skills

Coaching capabilities

Education

Associate’s degree or equivalent years of experience

Job description

SSM Health is seeking a Patient Experience Analyst to enhance the patient/customer experience by analyzing feedback, coaching teams, and guiding improvement initiatives across the system. You will partner with leaders and frontline staff to identify strategies for improving patient experience scores and managing complaints with compassion and timeliness.

Role requires a strong regulatory background, analytical capabilities, and the ability to influence stakeholders while operating independently.