Patient Engagement Specialist

Langley Health Services; Sumterville (FL); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Medical co-pays covered

Paid time off

Eight paid holidays

Life insurance & short-term disability

Job summary

Langley Health Services is seeking a Patient Engagement Specialist to support scheduling and patient communications. The role blends in-office and remote work, requiring strong organization and confidentiality in handling patient information.

The position emphasizes accurate appointment management, reminders to minimize no-shows, and coordination with clinic leadership to maintain efficient operations. Excellent patient interaction skills are essential.

Qualifications

• High school diploma or equivalent.
• Healthcare experience preferred, especially scheduling or admin.
• Knowledge of medical terminology and scheduling systems.
• Ability to handle confidential patient information.
• Strong communication and organizational skills.

Responsibilities

• Uphold standards and HIPAA compliance.
• Manage patient appointment scheduling accurately and promptly.
• Confirm appointments and send reminders to reduce no-shows.
• Reschedule appointments and handle cancellations efficiently.
• Coordinate with leadership and staff for proper scheduling.
• Input and update patient information in the EHR.
• Maintain and track appointment records.
• Hybrid position: 50% in-office; 50% remote.

Skills

Communication

Attention to detail

Organization

Confidentiality

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

We are looking for a full-time Patient Engagement Specialist who is a robust team player. We hire to retire. Join our awesome team of professionals today!

Perks

• health insurance (medical, dental, vision)
• FREE medical co-pays
• paid time off
• eight paid holidays
• company paid life insurance and short term disability

Primary Responsibilities Include But Are Not Limited To

• Uphold standards of Project Health, Inc.
• Maintain HIPAA with confidential approach to patient information at all times.
• Appointment Scheduling:
• Manage patient appointment scheduling, ensuring appointments are made accurately and timely.
• Confirm appointments and contact patients with reminders for appointment, minimizing no-show rates.
• Reschedule appointments and handle cancellations while maintaining efficient clinic operations.
• Coordinate with provide leadership and other healthcare staff to ensure proper scheduling
• Data Management:
• Accurately input and update patient information in the electronic health record (EHR) system.
• Maintain and track appointment records to ensure all patient encounters are documented.
• Other job duties as appropriate and assigned by supervisor.
• Hybrid position- 50% in-office; 50% remote

Qualifications

• High school diploma or equivalent
• Previous experience in a healthcare setting, particularly in patient scheduling, office administration, or customer service.
• Strong knowledge of medical terminology and appointment scheduling systems (EHR experience a plus)
• Excellent verbal and written communication skills with the ability to interact professionally with patients and healthcare providers
• High attention to detail and strong organizational skills
• Ability to handle sensitive patient information with confidentiality and professionalism
• Demonstrated ability to work well under pressure in a fast-paced environment
• Proficiency in Microsoft Office Suite or similar software

We are an equal Opportunity and drug-free employer.