Hybrid Patient Billing & AR Specialist

Aultman Health System; Canton (OH); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Aultman Health System in Canton, OH is seeking a Patient Account Representative for physician practice billing focused on insurance payers. You will handle billing and insurance follow-up to accelerate accounts receivable recovery, maintaining production and quality goals while documenting all collection activity in our systems.

This hybrid role supports collaboration across departments, emphasizes accurate denials resolution, and a commitment to excellent service.

Qualifications

• 1 year billing preferred, 2-3 years optimal with understanding of insurance, payment posting, and/or denials management
• CPC/RHIT certification-preferred
• Medical office billing experience, PC skills, excellent customer service skills, analytical abilities, excellent attendance
• Strong oral and written communication skills
• Self-directed and capable of working without direct supervision
• Ability to work collaboratively with others
• Dependable in production, quality and attendance

Responsibilities

• Manage outstanding accounts receivable for clients and/or assigned payers.
• Contact payers via phone calls or websites for claims information and to assist in account resolution.
• Research and resolution of insurance denials for electronic and paper claims.
• Research, prepare and send appeals for payment to payers. Work collaboratively with revenue integrity to create appeals.
• Help identify denial trends to prevent loss revenue. Work with payment posters if there are issues with posting codes.
• Apply Credits to appropriate accounts
• Discuss billing questions/issues with patients in collaboration with customer service team members.
• Track payer issues for payer relations team to research
• Work special projects as needed
• Follow all Policies and Procedures

Skills

Billing experience

Insurance knowledge

Communication skills

Teamwork

Time management

Detail oriented

Organization

Attendance reliability

Education

CPC/RHIT certification

Tools

Microsoft Office (Word, Excel, Teams)

Job description

Aultman Health System in Canton, OH is seeking a Patient Account Representative for physician practice billing focused on insurance payers. You will handle billing and insurance follow-up to accelerate accounts receivable recovery, maintaining production and quality goals while documenting all collection activity in our systems.

This hybrid role supports collaboration across departments, emphasizes accurate denials resolution, and a commitment to excellent service.