Hybrid Patient Access Specialist & Care Coordinator

The University of Iowa; Iowa City (IA); Hybrid; USD 43,000 - 66,000; Full time

Job summary

The University of Iowa is seeking a Patient Access Specialist to schedule patient appointments for multiple outpatient clinics, ensuring correct visit types, providers, dates, and durations. The role coordinates preparatory tests and records, informs patients of prep instructions, and confirms financial clearance for visits.

Ideal candidates have a Bachelor’s degree and 6 months to 1 year of administrative experience, with strong communication and spreadsheet/database skills.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Typically 6 months–1 year administrative experience.
• Excellent written and verbal communication skills.
• Proficiency in computer spreadsheet and database applications.

Responsibilities

• Anticipates the needs of the patient and serves as a patient advocate.
• Assists and resolves scheduling issues that arise.
• Uses independent judgement for requests outside scheduling scope.
• Upholds departmental best practices, quality and professionalism.
• Acts as a mentor and service-excellence ambassador for staff, patients, and visitors.
• May attend department meetings as scheduling content expert and perform other duties.

Skills

Communication

Customer service

Computer skills

Education

Bachelor's degree

Tools

Excel

Epic

Job description

The University of Iowa is seeking a Patient Access Specialist to schedule patient appointments for multiple outpatient clinics, ensuring correct visit types, providers, dates, and durations. The role coordinates preparatory tests and records, informs patients of prep instructions, and confirms financial clearance for visits.

Ideal candidates have a Bachelor’s degree and 6 months to 1 year of administrative experience, with strong communication and spreadsheet/database skills.