Patient Access & Scheduling Clerk

The University of Iowa; Iowa City (IA); In loco; USD 40.000 - 59.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid vacation

Sick leave

Health insurance

Retirement contributions

Descrizione del lavoro

University of Iowa Health Care – UI Community Clinics seeks a 100% Clerk III at our Sioux City Clinic to handle front desk reception, patient check-in/check-out, and scheduling in a high-volume setting. The role requires multi-tasking and frequent phone work to assist external and internal customers.

Primary responsibilities include entering demographic and referral data into EPIC, assisting clinicians and patients, and supporting schedulers as needed.

Competenze

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is equivalent to two years of full-time employment.
• Public Contact/Customer Service experience
• Medical Terminology
• Experience with EPIC
• Customer service experience in an ambulatory healthcare setting
• Previous experience in a primary care healthcare setting
• Demonstrated excellent written/verbal communication
• Candidates must self-disclose any conviction history and consent to a criminal background check; not eligible for University sponsorship

Mansioni

• Gathers demographic data and enters into the hospital EPIC system.
• Gathers referring entity and provider information and enters into EPIC.
• Performs proper name search procedures as per policy.
• Responds to telephone calls and assists patients; supports schedulers when absent.
• Maintains effective communication with appropriate divisions.
• Performs miscellaneous clerical duties as assigned.

Conoscenze

Public Contact/Customer Service

Written/verbal communication

Strumenti

EPIC

Descrizione del lavoro

University of Iowa Health Care – UI Community Clinics seeks a 100% Clerk III at our Sioux City Clinic to handle front desk reception, patient check-in/check-out, and scheduling in a high-volume setting. The role requires multi-tasking and frequent phone work to assist external and internal customers.

Primary responsibilities include entering demographic and referral data into EPIC, assisting clinicians and patients, and supporting schedulers as needed.