Patient Access Specialist-UI PAC

The University of Iowa; Iowa City (IA); Hybrid; USD 43,000 - 66,000; Full time

Job summary

The University of Iowa is seeking a Patient Access Specialist to schedule patient appointments for multiple outpatient clinics, ensuring correct visit types, providers, dates, and durations. The role coordinates preparatory tests and records, informs patients of prep instructions, and confirms financial clearance for visits.

Ideal candidates have a Bachelor’s degree and 6 months to 1 year of administrative experience, with strong communication and spreadsheet/database skills.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Typically 6 months–1 year administrative experience.
• Excellent written and verbal communication skills.
• Proficiency in computer spreadsheet and database applications.

Responsibilities

• Anticipates the needs of the patient and serves as a patient advocate.
• Assists and resolves scheduling issues that arise.
• Uses independent judgement for requests outside scheduling scope.
• Upholds departmental best practices, quality and professionalism.
• Acts as a mentor and service-excellence ambassador for staff, patients, and visitors.
• May attend department meetings as scheduling content expert and perform other duties.

Skills

Communication

Customer service

Computer skills

Education

Bachelor's degree

Tools

Excel

Epic

Job description

The Patient Access Specialist (100% time) schedules patient appointments for multiple outpatient clinics and ensures that patients are scheduled to the right department. Ensures the correct visit types, Provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care based on the desired appointment date. Ensures the right appointment prerequisites are completed and obtained. Coordinates all necessary preparatory tests and obtains records to maximize the efficiency of the visit. Informs patient of their visit specific preparatory instructions and ensures notification about their upcoming appointments via their communication method of choice. Follows the appropriate workflows to confirm the patient is financially secured for their visit.

• The Patient Access Specialist anticipates the needs of the patient and serves as a patient advocate.
• The scheduler will assist and problem solve any scheduling issues that arise.
• The scheduler uses independent judgement in determining how to assist patient requests outside of the scope of scheduling.
• Upholds the departments best practices, quality, and professionalism standards and policies.
• Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department.
• They may attend clinic or department meetings to serve as a scheduling content expert. May perform other duties as assigned.

Education Required

• A Bachelor’s degree or an equivalent combination of education and experience.

Experience Requirements

• Typically (6 months – 1 year) administrative experience.
• Excellent written and verbal communication skills.
• Proficiency in computer spreadsheet and database applications.

Desirable Qualifications

• Experience with hospital operations and/or Ambulatory Clinic operations
• Experience with the Epic system.
• Experience scheduling in an outpatient clinic setting.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
For additional questions, please contact [e-mail]

Additional Information

• Classification Title: Patient Access Specialist
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: Hybrid within Iowa

Compensation

• Starting Salary Minimum: $43,240
• Starting Salary Maximum: $66,199

Contact Information

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .