Access Center Coordinator - Full Time

11 Southern NH Medical Center; Nashua (NH); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

403(b) Retirement Savings Plan

Tuition Reimbursement

Flexible Spending Accounts

Job summary

Southern NH Medical Center is seeking an Access Center Coordinator to manage patient registration and scheduling across multiple practices in a fast-paced, hybrid Nashua environment. You will be the first contact for patients and referring providers, ensuring accurate data entry, HIPAA compliance, and seamless access to care.

The role emphasizes exceptional customer service, coordination of interpreter services, and collaboration with internal teams to maintain timely access to care.

Qualifications

• High School diploma or equivalent.
• 2+ years in medical office, healthcare, administrative support, or contact center.
• Direct customer service experience.
• Strong customer service and communication skills.
• Interpersonal and teamwork abilities.
• Ability to handle a high volume of calls in a fast-paced environment.
• Data entry and information management skills.
• Basic computer proficiency.

Responsibilities

• Serve as the first point of contact for patients and referring providers seeking appointments and services.
• Coordinate new patient registration and appointment scheduling across multiple practices and specialties.
• Accurately collect, enter, and maintain patient demographic, medical, financial, insurance, and referral information in EPIC and other systems.
• Answer incoming calls, triage inquiries, and route information appropriately using professional customer service techniques.
• Provide patients with information regarding practices, services, and appointment processes.
• Coordinate interpreter services and other patient support resources as needed.
• Obtain required documentation and information prior to appointments to support continuity of care.
• Ensure medical records and referral information are available to providers.
• Accurately document calls, referrals, messages, and scheduling updates.
• Provide service recovery and support effective communication with patients, providers, and referring offices.
• Maintain patient confidentiality and compliance with HIPAA requirements.
• Support department operations and assist with onboarding and training activities as needed.
• Collaborate with internal teams to ensure timely and efficient patient access to care.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Teamwork

High call volume

Data entry

Education

High School diploma

Associates degree

Tools

EPIC

MS Office

Job description

Come work at the best place to give and receive care! Job Description: Access Center Coordinator

Working high volume of take-home med authorizations

Full time - 40 hours/week - Monday thru Friday - 8:30am - 5:00pm Hybrid w/ office hours in Nashua, NH

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center, a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet designation for nursing excellence, we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

The Access Center Coordinator serves as a central point of contact for patients and referring providers seeking access to care across Southern New Hampshire Health practices, specialties, and departments. This role is responsible for coordinating patient registration and appointment scheduling while delivering exceptional customer service in a fast-paced, telephone and technology-based environment. The coordinator ensures accurate documentation, efficient access to care, and a positive experience for patients and referral partners.

What You’ll Do:

• Serve as the first point of contact for patients and referring providers seeking appointments and services.
• Coordinate new patient registration and appointment scheduling across multiple practices and specialties.
• Accurately collect, enter, and maintain patient demographic, medical, financial, insurance, and referral information in EPIC and other systems.
• Answer incoming calls, triage inquiries, and route information appropriately using professional customer service techniques.
• Provide patients with information regarding practices, services, and appointment processes.
• Coordinate interpreter services and other patient support resources as needed.
• Obtain required documentation and information prior to appointments to support continuity of care.
• Ensure medical records and referral information are available to providers.
• Accurately document calls, referrals, messages, and scheduling updates.
• Provide service recovery and support effective communication with patients, providers, and referring offices.
• Maintain patient confidentiality and compliance with HIPAA requirements.
• Support department operations and assist with onboarding and training activities as needed.
• Collaborate with internal teams to ensure timely and efficient patient access to care.
• Perform additional duties as assigned.

Who You Are / Requirements:

Required Qualifications

• High School diploma or equivalent.
• Minimum of two (2) years of medical office, healthcare, administrative support, or contact center experience.
• Prior direct customer service experience.
• Strong customer service and communication skills.
• Strong interpersonal and teamwork abilities.
• Ability to handle a high volume of calls in a fast-paced environment.
• Ability to manage confidential and sensitive information with discretion.
• Strong attention to detail and commitment to accuracy.
• Basic computer proficiency, including Microsoft Office applications.
• Data entry and information management skills.
• Ability to interpret patient and provider needs and take appropriate action.

Preferred Qualifications

• Associate degree.
• Experience using EPIC.
• Knowledge of referral triage processes.
• Understanding of insurance requirements and scheduling implications.

Why You’ll Love Us:

• Southern NH Medical Center is a 5-time Magnet designated hospital
• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Medical, dental, and vision coverage
• Life insurance
• Short- and long-term disability
• Flexible Spending Accounts (FSA)
• Competitive pay
• Tuition Reimbursement
• Nursing Student Loan Paydown Program
• 403(b) Retirement Savings Plan
• Education & Paid training courses for continued career progression & So much more!

Work Shift:

Full time - 40 hours/week - Monday thru Friday - 8:30am - 5:00pm Hybrid w/ office hours in Nashua, NH

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law. SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.