Hybrid Outpatient Liaison - Patient Care & Referrals

Medical Service Co.; Fremont (OH); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

HSA contribution

Pet Insurance

Life and AD&D insurance

Short-Term and Long-Term Disability

Tuition Reimbursement

EAP

Referral Bonus

Social Recognition Program

Engagement Opportunities

CALM App

401k with matching / Roth IRA

Company Discounts

Payactiv/On-Demand Pay

Paid vacation / Sick days / Mental健康/H

Job summary

Medical Service Co. seeks a proactive Outpatient Liaison to manage referral communications between patients, physician offices, and MSC. This full-time hybrid role requires coordinating intake and ensuring accurate order information to meet coverage criteria.

You will respond to inquiries, liaise with referral sources, and promote MSC services within the community, while maintaining clear patient communications and scheduling support.

Qualifications

• Two years (minimum) of HME customer service experience strongly preferred.
• Knowledge and understanding of intake implications of industry change.
• Excellent skill sets in communication and customer relations.
• Detail oriented with excellent interpersonal and organizational skills (a TEAM player).
• Must be able to lift and carry up to 50 pounds
• Must be able to walk, stand, bend, stoop, and perform setup tasks throughout the workday
• Must be able to safely operate equipment and follow all safety protocols.

Responsibilities

• Handles intake inquiries from physician offices and intakes all pertinent customer order information including documentation required to meet coverage criteria
• Responds to questions posed by provider offices and other outpatient referral sources related to home equipment/supply needs, acting as a liaison between MSC, patient/caregiver and the referral source.
• Maintains open communication with patients/clients and referral sources, responding to all questions and concerns.
• Markets our services to the provider offices and other potential referral sources within the community.
• Maintains open communications with all referral sources and documents with whom and with what frequency
• Other duties as assigned.

Skills

Communication

Customer relations

Interpersonal skills

Organizational skills

Team player

Lift 50 lbs

Education

High school diploma or GED

Job description

Medical Service Co. seeks a proactive Outpatient Liaison to manage referral communications between patients, physician offices, and MSC. This full-time hybrid role requires coordinating intake and ensuring accurate order information to meet coverage criteria.

You will respond to inquiries, liaise with referral sources, and promote MSC services within the community, while maintaining clear patient communications and scheduling support.