Outpatient Liaison

Medical Service Company; Fremont (OH); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

HSA Contribution

Pet Insurance

Life and AD&D Insurance

Disability Insurance

Tuition Reimbursement

EAP

Job summary

MSC is seeking an Outpatient Liaison for a full-time hybrid role. You will manage intake inquiries from physician offices and gather all information needed to meet coverage criteria.

You will act as a liaison between MSC, patients, caregivers and referral sources, and maintain open communication with all parties. Responsibilities include marketing MSC services to provider offices, documenting interactions, and performing other duties as assigned.

Qualifications

• Two years (minimum) of HME customer service experience.
• Excellent communication and customer relations skills.
• Detail oriented with strong interpersonal and organizational abilities.
• Able to lift and carry up to 50 pounds.
• Must be able to walk, stand, bend and perform setup tasks.

Responsibilities

• Handles intake inquiries from physician offices and collects all information required to meet coverage criteria.
• Responds to questions from providers and other outpatient referral sources regarding home equipment/supply needs, liaising between MSC, patient/caregiver and referral source.
• Maintains open communication with patients/clients and referral sources, addressing questions and concerns.
• Markets MSC services to provider offices and other referral sources within the community.
• Maintains documentation of communications and frequency with referral sources.
• Other duties as assigned.

Skills

Communication

Interpersonal

Organizational skills

Team player

Education

High school diploma or GED

Job description

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included!

• Competitive Pay
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401k (with a matching program) / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

The Outpatient Liaison is responsible for performing all tasks relative to outpatient referral communications with the patient/client and physician office referral sources.

Responsibilities and Duties:

• Handles intake inquiries from physician offices and intakes all pertinent customer order information including documentation required to meet coverage criteria
• Responds to questions posed by provider offices and other outpatient referral sources related to home equipment/supply needs, acting as a liaison between MSC, patient/caregiver and the referral source.
• Maintains open communication with patients/clients and referral sources, responding to all questions and concerns.
• Markets our services to the provider offices and other potential referral sources within the community.
• Maintains open communications with all referral sources and documents with whom and with what frequency
• Other duties as assigned.

Qualifications:

Education:

Graduate of an accredited high school or GED equivalence.

Experience/Knowledge/Skills/Physical Requirements:

• Two years (minimum) of HME customer service experience strongly preferred
• Knowledge and understanding of intake implications of industry change.
• Excellent skill sets in communication and customer relations.
• Detail oriented with excellent interpersonal and organizational skills (a TEAM player).
• Must be able to lift and carry up to 50 pounds
• Must be able to walk, stand, bend, stoop, and perform setup tasks throughout the workday
• Must be able to safely operate equipment and follow all safety protocols