Hybrid Ops Manager - Title & Lien Administration

Upstart; Columbus (OH); Hybrid; USD 79,000 - 109,000; Full time

Benefits offered by this job

Competitive compensation

401k with company match

ESPP

Health coverage

Paid time off

Parental leave

Wellness allowances

Job summary

Upstart is seeking an Operations Manager for the Auto Title Administration team in Columbus, OH. You will lead a frontline Title Administration Specialists group, drive performance, and own lien perfection and title management operations.

The role emphasizes using data to drive improvements, ensuring compliance, and collaborating with cross‑functional teams to scale the Auto business. You will work in a hybrid model with in-office days at the Easton office, shaping processes, coaching staff, and

Qualifications

• Experience directly managing a frontline operations team in a metrics-driven environment.
• Experience managing operational performance against measurable productivity, quality, or turnaround-time targets.
• Experience using operational data and performance metrics to identify issues and implement process improvements.
• Experience managing operational workflows subject to documented quality, compliance, or regulatory requirements.
• Experience leading operational process changes from identification through implementation and measurement.

Responsibilities

• Lead and develop a team of Title Administration Specialists, setting clear performance expectations and driving consistent execution across productivity, quality, and turnaround-time goals.
• Oversee lien perfection and title management operations, including aging and unresolved title exceptions, to support timely and accurate processing.
• Use operational data and performance trends to identify root causes, prioritize opportunities, and implement process improvements that increase efficiency, quality, and scalability.
• Strengthen operational controls and workflows to support consistent execution of state-specific, regulatory, and compliance requirements.
• Partner across Operations, Compliance, Product, Analytics, Workforce Management, and Training to resolve operational challenges and improve processes.
• Use Generative AI and other available tools responsibly to accelerate analysis, documentation, knowledge management, and problem-solving while applying appropriate human review and judgment.

Job description

Upstart is seeking an Operations Manager for the Auto Title Administration team in Columbus, OH. You will lead a frontline Title Administration Specialists group, drive performance, and own lien perfection and title management operations.

The role emphasizes using data to drive improvements, ensuring compliance, and collaborating with cross‑functional teams to scale the Auto business. You will work in a hybrid model with in-office days at the Easton office, shaping processes, coaching staff, and