Regional Title Operations Leader (Hybrid)

LaSalle Network; Westchester (IL); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Hybrid work model

Job summary

LaSalle Network is partnering with a leading organization to hire a Senior Manager, Title Operations to oversee a large, multi-site regional team and drive performance through data and KPIs.

Based in Westchester, IL with hybrid work (3 days onsite / 2 days remote), the role emphasizes coaching managers, optimizing workflows, and delivering cross-functional initiatives across multiple states.

Qualifications

• Experience leading managers at multi-site teams.
• Strong background in customer operations or call center environments.
• 2–5 years of operations leadership experience.
• Experience managing KPIs, SLAs and metrics.
• Excellent communication and organizational skills.
• Ability to coach, influence, and hold teams accountable.
• Experience with Power BI or similar dashboards.

Responsibilities

• Lead managers and supervisors across multiple locations.
• Oversee approximately 200 employees across the region.
• Monitor KPIs, SLAs and operational performance.
• Analyze data to identify performance gaps and opportunities.
• Drive accountability and operational improvements.
• Coach and develop managers and employees.
• Lead workflows and process improvement initiatives.
• Partner with cross-functional teams to resolve issues.

Skills

Team leadership

Data analysis

KPI management

Power BI

Reporting tools

Communication

Change management

Coaching

Problem solving

Tools

Power BI

SAP

Oracle

Workday

Dynamics

Job description

LaSalle Network is partnering with a leading organization to hire a Senior Manager, Title Operations to oversee a large, multi-site regional team and drive performance through data and KPIs.

Based in Westchester, IL with hybrid work (3 days onsite / 2 days remote), the role emphasizes coaching managers, optimizing workflows, and delivering cross-functional initiatives across multiple states.