Title Operations Lead - Scale, Streamline & Govern

America's CAR-MART, Inc.; Rogers (AR); On-site; USD 65,000 - 85,000; Full time

Job summary

America’s Car-Mart seeks an experienced Title Operations Manager to lead our centralized title management program. You will oversee the flow of title documents from vehicle purchase through liquidation, ensuring accuracy, compliance, and efficiency.

You will build scalable workflows, resolve complex issues, and develop strong relationships with dealerships, vendors, government entities, and internal partners. You will coach and develop a team while driving improvements in processes and controls.

Qualifications

• Experience leading title operations or other detail‑intensive operations.
• Knowledge of vehicle title processes and state title requirements.
• Proven ability to coach and develop a team.
• Strong organizational skills with multiple priorities and deadlines.
• Experience developing workflows, procedures, reporting, and improvements.
• Excellent written and verbal communication skills.
• High attention to detail with sensitive documents.

Responsibilities

• Manage daily title processes, including receipt, review, and secure handling of documents.
• Oversee quality reviews of titles to confirm accuracy and negotiability.
• Ensure packets are prepared, shipped, and tracked to dealerships and partners.
• Develop procedures for timely and accurate title handling.
• Safeguard title inventories and lifecycle accountability.
• Identify and resolve title-related issues across departments and partners.
• Coordinate updates to title software and processes.
• Lead and mentor associates, manage performance and workload.
• Maintain relationships with dealerships, vendors, and government entities.
• Produce reports for leadership on title operations, audits, and compliance.

Skills

Title operations

People leadership

Process improvement

Documentation control

Vendor and government liaison

Tools

Title software

Job description

America’s Car-Mart seeks an experienced Title Operations Manager to lead our centralized title management program. You will oversee the flow of title documents from vehicle purchase through liquidation, ensuring accuracy, compliance, and efficiency.

You will build scalable workflows, resolve complex issues, and develop strong relationships with dealerships, vendors, government entities, and internal partners. You will coach and develop a team while driving improvements in processes and controls.