Enrollment Information CRM Administrator

University of Mount Olive; Goldsboro (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

University of Mount Olive in Goldsboro, NC is seeking a dedicated Enrollment Information CRM Administrator to manage and optimize the CRM system, ensuring reliable operation and data quality for enrollment initiatives.

The role is full-time and on-site, involving system administration, issue resolution, data analysis, and collaboration with cross-functional teams to support enrollment strategies.

The ideal candidate will have Salesforce administration experience and strong communication skills.

Qualifications

• Proficiency in Salesforce.com Administration and System Administration.
• Strong analytical skills for data interpretation and strategy development.
• Excellent communication skills for cross-team collaboration.
• Experience troubleshooting and resolving technical issues.
• Detail-oriented with strong time-management abilities.
• Understanding of CRM systems and their enrollment impact.
• Bachelor’s degree in a related field or equivalent experience preferred.

Skills

Analytical skills

Communication

Troubleshooting

Detail-oriented

Time management

CRM impact awareness

Bachelor’s degree

Education

Bachelor’s degree or equivalent (preferred)

Tools

Salesforce Administration

System Administration

Job description

Company Description

UMO is an organization dedicated to providing quality services and solutions that empower individuals and communities. With a commitment to innovation and excellence, UMO focuses on fostering growth and success through its diverse range of programs. Based in Goldsboro, NC, the organization thrives on collaboration and community engagement, working to create meaningful impact while maintaining a supportive and inclusive work environment.

Role Description

This is a full-time, on-site role located in Goldsboro, NC, for an Enrollment Information CRM Administrator. In this role, you will manage and maintain the Customer Relationship Management (CRM) system, ensuring its effective operation. Day-to-day tasks include performing system administration, troubleshooting issues, and analyzing data to support enrollment strategies. You will also collaborate with cross-functional teams and stakeholders, providing clear communication and technical guidance to enhance the enrollment process.

Qualifications

• Proficiency in Salesforce.com Administration and System Administration
• Strong Analytical Skills for data interpretation and strategy development
• Excellent Communication skills for collaboration with teams and stakeholders
• Experience with Troubleshooting and resolving technical issues
• Detail-oriented with the ability to prioritize tasks and manage time effectively
• Understanding of CRM systems and their impact on enrollment processes
• Bachelor’s degree in a related field or equivalent experience is preferred