Graduate Admissions & Operations Lead (Hybrid)

University of Massachusetts Amherst; Amherst (MA); Hybrid; USD 65,000 - 88,000; Full time

Job summary

The University of Massachusetts Amherst seeks an Operations Manager for the Graduate Registrar within Academic Affairs. You will oversee the Graduate Student Service Center operations, supervise staff, coordinate admissions, records, and degree clearance, and align processes with university policies.

This hybrid, full-time role requires a Bachelor’s degree and 3 years of supervisory experience, with strong organizational and communication skills to support student services and graduation cycles.

Qualifications

• Bachelor’s degree and 3 years of relevant work experience and supervision.
• Strong organizational and communication skills.
• Ability to manage several projects simultaneously in a complex environment.
• Experience in a unionized environment is preferred.

Responsibilities

• Manages administration and day-to-day operations of the Graduate Student Service Center (GSSC).
• Oversees graduate admissions, graduate student records, and degree clearance processes.
• Supervises staff, schedules workloads, and coordinates rotating office coverage.
• Makes policy recommendations and implements updates with registrar leadership.
• Analyzes workflows, identifies inefficiencies, and proposes improvements.
• Provides case management for student scenarios, including registration issues and degree eligibility.

Education

Bachelor’s degree

Tools

Enterprise student systems

Job description

The University of Massachusetts Amherst seeks an Operations Manager for the Graduate Registrar within Academic Affairs. You will oversee the Graduate Student Service Center operations, supervise staff, coordinate admissions, records, and degree clearance, and align processes with university policies.

This hybrid, full-time role requires a Bachelor’s degree and 3 years of supervisory experience, with strong organizational and communication skills to support student services and graduation cycles.