Application Administrator: Optimize & Operate Software

University of Maryland Global Campus; Adelphi (MD); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Generous Time Off

Comprehensive Health Coverage

Retirement Plans

Tuition Remission

Flexible Spending Accounts

Job summary

University of Maryland Global Campus (UMGC) in Adelphi, MD seeks an Application Administrator to configure and support in-house, vendor-hosted, cloud, and COTS software. The role covers deployment, security, user roles, monitoring, and upgrades across enterprise applications, with a focus on meeting business requirements.

The candidate will gather requirements, document specifications, conduct testing, and provide user support. Familiarity with ITIL processes and strong communication are valued.

Qualifications

• 4+ years of experience including three or more years direct hands-on experience in full lifecycle implementations, deep functional configuration experience
• Extensive experience with core software applications such as Desire2Learn, ServiceNow, Salesforce.com, Saba, Liferay Portal, SharePoint, WebEx, Wimba or comparable products
• Familiarity with ITIL processes
• Experience in creating and maintaining BRD, SOW, project plans, test plans, etc.
• Proven experience in defining solution strategies, building business cases, and implementing practical solutions
• Proficiency in Microsoft Word, advanced MS Excel data manipulation, and MS Access

Responsibilities

• Perform system administration with COTS Applications
• Work with business to develop solutions and participate as project team member
• Ensure compatibility and interoperability of in-house applications
• Monitor, maintain, support, and optimize key applications in production
• Gauge effectiveness of existing systems and implement improvement strategies
• Perform daily monitoring and troubleshooting of applications
• Provide orientation and training to end users
• Coordinate with vendors for prompt problem rectification
• Perform Tier III troubleshooting and coordinate with developers
• Support testing including end-user reviews for modified/new systems
• Collaborate with analysts and designers in testing
• Evaluate, install, configure, and support deployment of applications
• Analyze documentation to determine intended functionality
• Gather detailed requirements for large scale projects
• Coordinate UAT and provide inputs to BRD and specs
• Provide SRD and SES docs to assist testing
• Document all aspects of the system
• Support data migration and cutover plans
• Develop reference material for reporting and analytics

Skills

Project management

Communication skills

Team collaboration

Analytical skills

Education

Bachelor's Degree

Tools

Desire2Learn

ServiceNow

Salesforce.com

Saba

Liferay Portal

SharePoint

WebEx

Job description

University of Maryland Global Campus (UMGC) in Adelphi, MD seeks an Application Administrator to configure and support in-house, vendor-hosted, cloud, and COTS software. The role covers deployment, security, user roles, monitoring, and upgrades across enterprise applications, with a focus on meeting business requirements.

The candidate will gather requirements, document specifications, conduct testing, and provide user support. Familiarity with ITIL processes and strong communication are valued.