Hybrid Operations & IT Support Specialist

Opportunity Finance Network; Denver (CO); Hybrid; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health, vision, dental and life ins

100% employer-paid short-term & long‑t

Hybrid work stipend

403(b) retirement plan with employer 5

10 holidays, 15 days PTO

Job summary

Colorado Enterprise Fund (CEF) is a nonprofit CDFI focused on Colorado’s small businesses. We seek a detail‑oriented team member in Administrative/Operations/IT who will bridge people, processes, and technology to keep systems running and to support loan programs.

The role blends cross‑functional operations, technical support, CRM data integrity, process documentation, and internal training. You’ll join a mission‑driven team at our Denver HQ with hybrid work and Colorado-based requirement.

Qualifications

• 2+ years in operations, admin, tech support, or related roles.
• Proficient with common office software and CRM systems.
• Experience with spreadsheets (Excel or Google Sheets).

Responsibilities

• Cross-Functional Operations: Managing workflows, handoffs, and deadlines across all organizational teams.
• Technical Support & Issue Resolution: Troubleshooting and resolving common technology problems, such as password resets, VPN connectivity, and on-premises audio-visual equipment.
• CRM Data Integrity & Management: Monitoring CRM records, running data-quality reports, resolving errors, or missing information.
• Process Documentation & Improvement: Writing procedures, checklists, and simple process maps, and identifying inefficiencies or compliance risks.
• Reporting & Data Analysis Support: Pulling data and preparing first-draft reports for internal leadership and external stakeholders.
• Systems Liaison & Request Management: Gathering staff feedback on system issues and change requests, and translating them into clear, actionable tickets for the technology team.
• System Implementation & Internal Training: Testing system changes and new tools, supporting rollout, delivering user training, and following up after adoption.
• Special Projects: Supporting assigned projects such as audit preparation, policy updates, and vendor coordination. Other duties as assigned.

Skills

Operations experience

Technology support

CRM familiarity

Tools

Microsoft Office Suite

CRM Systems

Spreadsheets (Excel/Google Sheets)

Job description

Colorado Enterprise Fund (CEF) is a nonprofit CDFI focused on Colorado’s small businesses. We seek a detail‑oriented team member in Administrative/Operations/IT who will bridge people, processes, and technology to keep systems running and to support loan programs.

The role blends cross‑functional operations, technical support, CRM data integrity, process documentation, and internal training. You’ll join a mission‑driven team at our Denver HQ with hybrid work and Colorado-based requirement.