Administrative/Operations/IT

Opportunity Finance Network; Denver (CO); Hybrid; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health, vision, dental and life ins

100% employer-paid short-term & long‑t

Hybrid work stipend

403(b) retirement plan with employer 5

10 holidays, 15 days PTO

Job summary

Colorado Enterprise Fund (CEF) is a nonprofit CDFI focused on Colorado’s small businesses. We seek a detail‑oriented team member in Administrative/Operations/IT who will bridge people, processes, and technology to keep systems running and to support loan programs.

The role blends cross‑functional operations, technical support, CRM data integrity, process documentation, and internal training. You’ll join a mission‑driven team at our Denver HQ with hybrid work and Colorado-based requirement.

Qualifications

• 2+ years in operations, admin, tech support, or related roles.
• Proficient with common office software and CRM systems.
• Experience with spreadsheets (Excel or Google Sheets).

Responsibilities

• Cross-Functional Operations: Managing workflows, handoffs, and deadlines across all organizational teams.
• Technical Support & Issue Resolution: Troubleshooting and resolving common technology problems, such as password resets, VPN connectivity, and on-premises audio-visual equipment.
• CRM Data Integrity & Management: Monitoring CRM records, running data-quality reports, resolving errors, or missing information.
• Process Documentation & Improvement: Writing procedures, checklists, and simple process maps, and identifying inefficiencies or compliance risks.
• Reporting & Data Analysis Support: Pulling data and preparing first-draft reports for internal leadership and external stakeholders.
• Systems Liaison & Request Management: Gathering staff feedback on system issues and change requests, and translating them into clear, actionable tickets for the technology team.
• System Implementation & Internal Training: Testing system changes and new tools, supporting rollout, delivering user training, and following up after adoption.
• Special Projects: Supporting assigned projects such as audit preparation, policy updates, and vendor coordination. Other duties as assigned.

Skills

Operations experience

Technology support

CRM familiarity

Tools

Microsoft Office Suite

CRM Systems

Spreadsheets (Excel/Google Sheets)

Job description

Job Function: Administrative/Operations/IT

Posted on: October 16, 2026

Background

What if your knack for keeping systems running and supporting people could power a lender making a real impact for Colorado’s small business owners and entrepreneurs?

Colorado Enterprise Fund (CEF) is a nonprofit business lending organization dedicated to the success of small businesses in Colorado. We provide access to capital for Colorado small businesses that are unable to access traditional financing. Our primary focus includes business owners who may be low-to-moderate income, minorities, women, or veterans. We’re committed to creating meaningful impact in Colorado’s communities by providing equitable and affordable business financing for entrepreneurs who cannot access bank loans or other financial resources.

Why This Role Matters

At CEF, we see our community impact through job creation, wealth building for disadvantaged populations, and the growth and success of the businesses we fund. As a Community Development Financial Institution (CDFI), we offer loans, grants, and free business coaching to entrepreneurs to help them succeed.

Colorado small business owners and entrepreneurs seek assistance from our organization in moving towards the major step of asking for financial loans that they have not been able to find from traditional resources such as banks.

Summary

Everything we do, from how we guide borrowers end to end through the loan lifecycle to how we show up for each other as a team in our everyday work, is guided by seven guiding principles. The Guiding Principles are not abstract values; they are the specific standards by which we hire, grow, and evaluate our team. Our Guiding Principles shape every step of our process, not just the final interview.

• Collaborative: We achieve more together than alone.
• Continuous Improvement: We are always learning and getting better.
• People-Centric: We put people-borrowers and colleagues at the center of everything.
• Simplify & Remove Barriers: We make it easier for people to access what they need.
• Open & Direct Communication: We say what we mean and mean what we say.
• Flexibility/Agility: We adapt quickly and stay effective when things change.
• Impact Driven: We measure success by the difference we make.

Mission-Driven Team, Real Community Impact

The team, led by the Director of Business Operations sits at the intersection of people, process, and systems. It documents how work gets done, identifies friction, and helps implement improvements in our technology systems and process workflows. The team is also responsible for day-to-day technical support for the organization.

CEF offers a hybrid work environment with a blend of in-person connection and opportunities to be remote. Employees must be Colorado-based and can expect to travel to our Denver headquarters Monday-Thursday each week for onsite support and cross-functional collaboration with peers and leaders.

At Colorado Enterprise Fund, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential.

Responsibilities

• Cross-Functional Operations: Managing workflows, handoffs, and deadlines across all organizational teams.
• Technical Support & Issue Resolution: Troubleshooting and resolving common technology problems, such as password resets, VPN connectivity, and on-premises audio-visual equipment.
• CRM Data Integrity & Management: Monitoring CRM records, running data-quality reports, resolving errors, or missing information.
• Process Documentation & Improvement: Writing procedures, checklists, and simple process maps, and identifying inefficiencies or compliance risks.
• Reporting & Data Analysis Support: Pulling data and preparing first-draft reports for internal leadership and external stakeholders.
• Systems Liaison & Request Management: Gathering staff feedback on system issues and change requests, and translating them into clear, actionable tickets for the technology team.
• System Implementation & Internal Training: Testing system changes and new tools, supporting rollout, delivering user training, and following up after adoption.
• Special Projects: Supporting assigned projects such as audit preparation, policy updates, and vendor coordination. Other duties as assigned.

Requirements

What You Bring

• Minimum 2 years of experience in operations, administration, technology support, or a related role. An equivalent combination of work experience, education, certifications, or specialized workforce development skills training will be considered.
• Proficiency in using business software applications, including but not limited to Microsoft Office Suite, and familiarity with Customer Relationship Management (CRM) Systems.
• Experience working with spreadsheets (Excel or Google Sheets), including creating formulas and formatting for readability, and supporting others in using them.

Compensation and Benefits

As an established CDFI, we offer the following benefits:

• Health, vision, dental and life insurance, paid parental leave, as well as 100% employer-paid short-term and long-term disability coverage.
• CEF also offers a monthly hybrid work stipend, and a 403(b) retirement plan with employer match up to 5% of an employee’s contribution.
• Our paid time off policies include ten (10) paid holidays per year, fifteen (15) days paid vacation to start, with an increase in year two, along with paid health and wellness time.

Salary Description: $28.85-$31.25/hour