Hybrid Office & Warehouse Assistant — Customer Service

Western States Metal Roofing; Spokane Valley (WA); On-site; USD 22,000 - 33,000; Full time

Job summary

Western States Metal Roofing is seeking a motivated Warehouse and Facility Assistant for its Spokane Valley, WA location. The role combines office administration and customer service with occasional warehouse support, offering variety in daily tasks.

Ideal candidates will have experience in office administration or customer service, strong communication skills, and proficiency with Microsoft Office. Responsibilities include processing quotes, orders, invoices, coordinating with sales and

Qualifications

• Previous experience in office administration or customer service.
• Proficient with Microsoft Office and comfortable learning internal systems.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.

Responsibilities

• Greet and assist customers, visitors, and vendors in person and over the phone.
• Answer and route incoming calls, emails, and messages promptly and professionally.
• Process quotes, orders, and invoices accurately in the company system.
• Coordinate with sales and logistics teams to ensure smooth order flow and customer satisfaction.
• Maintain organized filing systems, office supplies, and daily administrative tasks.
• Assist management with reports, scheduling, and general administrative support.
• Handle shipping paperwork, customer pickups, and order status updates.
• Provide occasional help in packaging, labeling, or organizing orders.
• Assist with basic material handling or moving light products as needed.
• Communicate with warehouse staff to ensure accurate order fulfillment.
• Support inventory checks or cycle counts when requested.
• Operate a forklift to help load and unload trucks (training provided if needed).
• Support the team with general warehouse organization and upkeep.

Skills

Customer service

Multitasking

Microsoft Office

Communication

Teamwork

Tools

Internal systems

Job description

Western States Metal Roofing is seeking a motivated Warehouse and Facility Assistant for its Spokane Valley, WA location. The role combines office administration and customer service with occasional warehouse support, offering variety in daily tasks.

Ideal candidates will have experience in office administration or customer service, strong communication skills, and proficiency with Microsoft Office. Responsibilities include processing quotes, orders, invoices, coordinating with sales and