Customer Service & Order Support Specialist

Steelscape Washington, LLC; Kalama (WA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401k Savings plan

Healthcare (medical, dental and vision

Job summary

Steelscape Washington, LLC in Kalama, WA is seeking a Customer Service Assistant to support the Customer Service Department. You will backup front desk coverage, enter orders, generate reports, and track order status while coordinating with production planning and sales teams.

Ideal candidates have at least 2 years of customer service experience, proficiency with MS Word, Excel, and Outlook, and strong communication skills. Knowledge of SAP is a plus, and a High School diploma is required.

Qualifications

• High School diploma or GED
• 2+ years of customer service or front office experience
• Proficient use of office machinery such as copier and scanner
• Strong knowledge of Microsoft Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Team-oriented and highly motivated

Responsibilities

• Assist in customer service backup coverage by being proficient in Steelscape product offerings, capabilities, and procedures
• Enter customer orders into order management software according to company policy and procedures, including the order confirmation process
• Generate, update, and load customer reports on a regular basis
• Perform follow-up tasks such as proofreading orders, reviewing held coils, clarifying orders, tracking delayed shipments, and coordinating with internal departments
• Support customer service and account managers by preparing or updating quotes using the web quote system
• Participate in special projects and contribute to process improvement initiatives

Skills

Customer service

Communication

Multitasking

Time management

Teamwork

Education

High School diploma or GED

Tools

Microsoft Word

Excel

Outlook

SAP

Job description

Steelscape Washington, LLC in Kalama, WA is seeking a Customer Service Assistant to support the Customer Service Department. You will backup front desk coverage, enter orders, generate reports, and track order status while coordinating with production planning and sales teams.

Ideal candidates have at least 2 years of customer service experience, proficiency with MS Word, Excel, and Outlook, and strong communication skills. Knowledge of SAP is a plus, and a High School diploma is required.