Hybrid Office & People Experience Manager

ERGO NEXT Insurance; Palo Alto (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical plan

Vision/dental options

Life insurance

Disability insurance

401(k)

Flexible paid time off

Parental leave

Job summary

ERGO NEXT Insurance is seeking a dedicated Office Administrator to manage day-to-day operations at our Palo Alto office and to be the face of the site for employees, visitors, and vendors.

You will coordinate administrative activities, maintain a sparkling workspace, oversee budgets and events, and partner with site leadership to uphold our values while ensuring a smooth, welcoming workplace.

Qualifications

• Associates or Bachelor’s degree in hospitality, human resources, facilities, or related fields preferred.
• Minimum 2 years experience as an office admin and/or manager or similar administrative role.
• Excellent organizational and multitasking skills with strong attention to detail.
• Proficiency in Google Suite, Slack, and ticketing systems.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Oversee and manage daily office operations to ensure efficiency, happiness, and productivity.
• Act as the face of the office and the point of contact with building management, internal employees & cross-functional partners
• Coordinate administrative activities, including managing vendor schedules, company meetings, onsite offsites, greeting and touring visitors/candidates, etc.
• Exhibit supreme attention to detail to provide a sparkling workspace that's inviting and clean.
• Ensuring the office environment is on-brand and reflects the values of NEXT.
• Coordinate and execute engaging events like company milestones, weekly brunches, holiday parties, and surprise & delight moments.
• Maintain office supplies inventory and ensure proper stocking levels.
• Handle incoming and outgoing correspondence, including emails, Slacks, tickets, and occasional phone calls.
• Sorting, routing mail to the proper department; sometimes scanning important claims or financial related materials.
• Manage office budgets and expenses.
• Assist in People-related tasks such as tours, hosting visitors/candidates, and setting the tone to provide an uplifting office experience.
• Implement and maintain office policies and procedures to uphold organizational standards.
• Coordinate office maintenance and repairs, liaising with vendors and service providers.
• Assist in special projects as needed.
• Overseeing office moves, reshuffles, furniture placement, and upgrades to the built environment.
• Prep space as needed for specific meeting types (e.g. onsites, trainings, all-hands, partner meetings, events, etc.).

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Independent working

Collaborative work

Google Suite

Slack

Ticketing systems

Education

Associate's or Bachelor's degree in hospitality

Tools

Google Suite

Slack

Ticketing systems

Job description

ERGO NEXT Insurance is seeking a dedicated Office Administrator to manage day-to-day operations at our Palo Alto office and to be the face of the site for employees, visitors, and vendors.

You will coordinate administrative activities, maintain a sparkling workspace, oversee budgets and events, and partner with site leadership to uphold our values while ensuring a smooth, welcoming workplace.