Hybrid NYC Client Experience Specialist

Latham & Watkins LLP; New York; Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Healthcare

401k

PTO 11 holidays + 23 days first year

Well-being programs

Professional development

Employee discounts

Job summary

Latham & Watkins LLP in New York seeks a Client Services Agent to deliver best-in-class reception and workplace support within the Workplace Experience team. The role requires hybrid work and in-office presence.

You will curate experiences for clients and staff, respond to inquiries with professionalism, and collaborate across departments to ensure smooth operations. A high school diploma and 3–5 years in receptionist or customer service roles are expected.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong customer service mindset with the ability to go above and beyond for inquiries.
• Ability to assess situations and take initiative without direction.

Responsibilities

• Provide high-touch customer service to visitors and staff.
• Support reception, facility, conference room, emergency notification, and travel requests.
• Collaborate with WE team and other departments to route inquiries accurately.

Skills

Excellent communication

Customer service excellence

Problem solving

Team collaboration

Education

High School Diploma

Job description

Latham & Watkins LLP in New York seeks a Client Services Agent to deliver best-in-class reception and workplace support within the Workplace Experience team. The role requires hybrid work and in-office presence.

You will curate experiences for clients and staff, respond to inquiries with professionalism, and collaborate across departments to ensure smooth operations. A high school diploma and 3–5 years in receptionist or customer service roles are expected.