Client Experience & Reception Specialist — Hybrid

Careers; New York (NY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Healthcare

401k plan

11 paid holidays

PTO 23 days first year

Well-being programs

Professional development

Employee discounts

Affinity groups and networks

Job summary

Latham & Watkins is seeking a Client Services Agent for the New York office, part of the Workplace Experience team. Hybrid and in-office presence required to deliver high-touch customer service, reception, and facilities support.

Responsibilities include coordinating conference rooms, travel, and notifications while maintaining confidentiality and professional service standards for clients and staff.

Qualifications

• High school diploma or equivalent.
• 3–5 years of prior workplace experience, receptionist, technology, hospitality, or inbound customer service call center experience preferred.
• Administrative experience and familiarity with professional services organizations preferred.

Responsibilities

• Provide best-in-class customer service to visitors and clients.
• Support reception, facilities, conference rooms, emergency notification, and travel requests.
• Collaborate with WE team and other departments to route inquiries to the right resource.
• Serve as liaison for WE staff in local offices and protect confidential information.

Skills

Customer service

Communication

Hospitality

Office reception

Teamwork

Education

High school diploma

Job description

Latham & Watkins is seeking a Client Services Agent for the New York office, part of the Workplace Experience team. Hybrid and in-office presence required to deliver high-touch customer service, reception, and facilities support.

Responsibilities include coordinating conference rooms, travel, and notifications while maintaining confidentiality and professional service standards for clients and staff.