Hybrid NOC Engineer — Automation & Incident Mastery

Intelice Solutions, LLC; Frederick (MD); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Intelice Solutions, LLC is seeking a Network Operations Center (NOC) Engineer for an in-person role based in Frederick, MD with hybrid work options in Tysons Corner, VA. The team operates 3 days in the office and 2 remote, with on-site Tuesday/Wednesday/Thursday policy.

You will monitor client environments, respond to incidents, assist with network and system administration, and participate in automation efforts using PowerShell and MSP tools.

Qualifications

• 2+ years of experience supporting network, infrastructure, or managed IT environments.
• Strong understanding of TCP/IP networking, routing, switching, DNS, DHCP, VPN technologies, and wireless networking.
• Experience troubleshooting Windows operating systems, Windows Server environments, and Microsoft 365 services.
• Familiarity with remote monitoring and management (RMM) platforms, ticketing systems, and documentation tools.
• Strong analytical, problem-solving, and customer service skills.
• Ability to manage multiple priorities in a fast-paced, client-facing environment.
• Excellent written and verbal communication skills.
• Ability to participate in scheduled on-call rotations as required.

Responsibilities

• Proactively monitor client environments, including networks, servers, cloud services, endpoints, applications, and security platforms.
• Identify, investigate, and remediate performance, availability, and capacity issues before they impact clients.
• Validate the health and functionality of backup systems, business continuity solutions, and disaster recovery processes.
• Review and respond to alerts generated by monitoring and management platforms while minimizing alert fatigue through proper tuning and automation.
• Investigate and resolve incidents within SLAs; participate in incident triage, root cause analysis, escalation, and restoration.
• Coordinate with internal teams, vendors, and client stakeholders during critical incidents; document actions and reviews.

Skills

Networking fundamentals

Windows/Windows Server

Microsoft 365

RMM & ticketing tools

Customer service

On-call readiness

Analytical thinking

Tools

ConnectWise Automate

ScreenConnect

Liongard

ImmyBot

PowerShell

Microsoft Azure

VMware/Hyper-V

Job description

Intelice Solutions, LLC is seeking a Network Operations Center (NOC) Engineer for an in-person role based in Frederick, MD with hybrid work options in Tysons Corner, VA. The team operates 3 days in the office and 2 remote, with on-site Tuesday/Wednesday/Thursday policy.

You will monitor client environments, respond to incidents, assist with network and system administration, and participate in automation efforts using PowerShell and MSP tools.