Hybrid NOC Engineer — Automation & Uptime Expert

Intelice Solutions, LLC; Ballenger Creek (MD); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Intelice Solutions, LLC is seeking a detail-oriented NOC Engineer for an in-person role in Frederick, MD and Tysons Corner, VA with a 3 days in office / 2 remote schedule. You will monitor, troubleshoot, and optimize client environments while supporting incident response, cybersecurity initiatives, and continuous improvement.

You will work with Service Desk, SOC, Projects, and Engineering to ensure availability, security, and performance.

Qualifications

• 2+ years of experience supporting network, infrastructure, or managed IT environments.
• Strong understanding of TCP/IP networking, routing, switching, DNS, DHCP, VPNs, and wireless networking.
• Experience troubleshooting Windows operating systems, Windows Server, and Microsoft 365 services.
• Familiarity with remote monitoring and management (RMM) platforms, ticketing systems, and documentation tools.
• Strong analytical, problem-solving, and customer service skills.
• Ability to manage multiple priorities in a fast-paced, client-facing environment.
• Excellent written and verbal communication skills.
• Ability to participate in scheduled on-call rotations as required.

Responsibilities

• Monitor client environments including networks, servers, cloud services, endpoints, apps, and security platforms.
• Investigate and remediate performance, availability, and capacity issues before impact.
• Validate backup health, business continuity, and DR processes.
• Respond to alerts and tune automation to minimize alert fatigue.
• Investigate incidents within SLAs and coordinate with teams during critical events.
• Document actions and contribute to post-incident reviews to improve stability.
• Support networking technologies, VPNs, SD-WAN, firewalls, and security controls.
• Assist with deployment, patching, and lifecycle management of infrastructure components.
• Develop and enhance monitoring standards, alerting, and procedures.
• Collaborate with Service Desk, Projects, Engineering, SOC, and security teams.

Skills

Networking fundamentals

TCP/IP networking

Windows OS & Server

Microsoft 365

Customer service

Communication skills

Analytical thinking

Multi-tasking

Documentation skills

On-call readiness

Tools

ConnectWise Manage

ConnectWise Automate

ScreenConnect

Auvik

ImmyBot

Liongard

Microsoft Azure

Microsoft Intune

VMware

Meraki

Fortinet/SonicWall/Aruba

Job description

Intelice Solutions, LLC is seeking a detail-oriented NOC Engineer for an in-person role in Frederick, MD and Tysons Corner, VA with a 3 days in office / 2 remote schedule. You will monitor, troubleshoot, and optimize client environments while supporting incident response, cybersecurity initiatives, and continuous improvement.

You will work with Service Desk, SOC, Projects, and Engineering to ensure availability, security, and performance.