Hybrid Network Support Engineer — Onsite Tue

Piper Companies

Raleigh (NC)

Hybrid

USD 39,000 - 48,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental, Vision

Hybrid work schedule through RTP

Job summary

Piper Companies is seeking a Network Support Engineer to support a leading organization in networking and technology. This hybrid role is located in the RTP, NC area with onsite presence every Tuesday and remote work for the rest of the week.

The position starts with an initial 3-month contract with quarterly extensions and long-term potential. The Network Support Engineer will work with customers and internal teams on onboarding, implementation, platform adoption, and technical troubleshooting

Qualifications

2+ years of experience in network support, NOC, IT support, or related technical role.
Hands-on networking fundamentals: TCP/IP, DNS, DHCP, routing, switching, firewalls, SSH, SNMP; virtualized environments.
Experience with Cisco/Meraki/Aruba networking technologies preferred.
Experience with Windows environments and enterprise infrastructure such as Active Directory and Microsoft 365 preferred.
Understanding of cybersecurity concepts including vulnerability management, patching, hardening, CVEs, and endpoint security.

Responsibilities

Partner with customer IT and infrastructure teams to support onboarding, implementation, and activation of networking solutions.
Assist with deployment, configuration, and support of VM-based collectors, integrations, monitoring tools, and network-related tech within customer environments.
Provide guidance on networking, DNS, IP addressing, routing, switching, firewalls, authentication, and system access requirements.
Support cloud-based implementations, API integrations, system migrations, and platform adoption initiatives.
Troubleshoot network, infrastructure, and application issues and coordinate resolutions with engineering and support teams.
Deliver technical training and end-user guidance to ensure successful platform utilization.
Document customer network environments, configurations, troubleshooting efforts, and milestones.