Hybrid Network Support Analyst – Keep Customers Connected

Segra; Charlotte (NC); Hybrid; USD 37,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) match

Flexible Spending/Health Savings

Tuition and gym reimbursements

Vacation/PTO, holidays

Job summary

Segra is seeking a qualified Network Support Analyst to join our team in a full-time role at either our Charlotte, NC or Waynesboro, VA office. The position is hybrid, requiring three days in the office and two remote days each week.

You will process network maintenance requests, analyze impact to customers, send maintenance notifications, deconflict service overlaps, and monitor network performance, reporting success metrics.

Qualifications

• Bachelor's degree or 4 years related experience.
• 3+ years in telephony or network operations.
• Strong MS Office skills and ability to manage inventories.

Responsibilities

• Process network maintenance requests and assess impact to customers.
• Send maintenance notifications and deconflict service overlaps.
• Monitor network performance and report maintenance results.
• Collaborate with teams to minimize outages.

Skills

Network operations

Telephony experience

MS Office

Inventory systems

Education

Bachelor's degree

Tools

MS Office Suite

Inventory systems

Job description

Segra is seeking a qualified Network Support Analyst to join our team in a full-time role at either our Charlotte, NC or Waynesboro, VA office. The position is hybrid, requiring three days in the office and two remote days each week.

You will process network maintenance requests, analyze impact to customers, send maintenance notifications, deconflict service overlaps, and monitor network performance, reporting success metrics.