Network Support Analyst

Segra; Charlotte (NC); Hybrid; USD 37,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) match

Flexible Spending/Health Savings

Tuition and gym reimbursements

Vacation/PTO, holidays

Job summary

Segra is seeking a qualified Network Support Analyst to join our team in a full-time role at either our Charlotte, NC or Waynesboro, VA office. The position is hybrid, requiring three days in the office and two remote days each week.

You will process network maintenance requests, analyze impact to customers, send maintenance notifications, deconflict service overlaps, and monitor network performance, reporting success metrics.

Qualifications

• Bachelor's degree or 4 years related experience.
• 3+ years in telephony or network operations.
• Strong MS Office skills and ability to manage inventories.

Responsibilities

• Process network maintenance requests and assess impact to customers.
• Send maintenance notifications and deconflict service overlaps.
• Monitor network performance and report maintenance results.
• Collaborate with teams to minimize outages.

Skills

Network operations

Telephony experience

MS Office

Inventory systems

Education

Bachelor's degree

Tools

MS Office Suite

Inventory systems

Job description

Segra is searching for a qualified and experienced Network Support Analyst to join us in a full-time capacity in either our Waynesboro, VA office or our Charlotte, NC office.

Location Requirement:

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week.

Role Overview:

The Network Support Analyst will be responsible for processing network maintenance requests, analyzing impact to customers, sending maintenance notifications, and deconflicting possible areas of overlap of services provided to avoid customer outages. The technician would also monitor the network and report on maintenance successes and overall performance statistics.

Qualifications:

• Education: Bachelors degree preferred and/or combination of 4 years related experience
• Experience: 3+ years of directly related telephony or network operations experience. Must have extensive computer skills with MS Office suite (Excel, Word, PowerPoint), experience with Inventory systems is a plus.
• Key Competencies: Strong work ethic and multi-tasking ability, as well as the ability to work independently with minimal supervision.

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range:

$27.20 - $33.97/hour

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.