Hybrid Network & IT Support Analyst

TEKsystems; Louisville (KY); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Professional development

Paid time off

Company holidays

Job summary

TEKsystems in Louisville, KY seeks a Network Support Technician to maintain critical IT infrastructure, combining network administration with end-user support. The role emphasizes troubleshooting, networking fundamentals, and a customer-focused approach.

Ideal candidates will have experience supporting enterprise networks, configuring network hardware, and following IT security best practices. This is a hybrid role with competitive pay and benefits.

Qualifications

• Experience supporting enterprise network environments and IT infrastructure.
• Strong understanding of routing, switching, IP addressing, and related protocols.
• Experience configuring and supporting network hardware and connectivity solutions.
• Knowledge of network security principles and best practices.
• Experience supporting desktop operating systems and productivity applications.
• Ability to troubleshoot and resolve technical issues in a fast-paced environment.
• Strong written and verbal communication skills.
• Experience working within an IT support or help desk environment.

Responsibilities

• Support and maintain network infrastructure to ensure optimal performance and availability.
• Monitor, troubleshoot, and resolve network connectivity and system-related issues.
• Provide technical support to end users for hardware, software, and access-related concerns.
• Assist with network implementations, upgrades, and infrastructure improvements.Support security initiatives and follow established IT policies and procedures.
• Document incidents, resolutions, and support activities within service management processes.
• Collaborate with internal teams to identify, troubleshoot, and resolve technical issues.
• Perform routine maintenance, system monitoring, and proactive issue prevention.
• Communicate effectively with users and stakeholders regarding technical issues and resolutions.

Skills

Network administration

End-user support

Troubleshooting

Communication skills

IT infrastructure

Tools

Networking hardware

Job description

TEKsystems in Louisville, KY seeks a Network Support Technician to maintain critical IT infrastructure, combining network administration with end-user support. The role emphasizes troubleshooting, networking fundamentals, and a customer-focused approach.

Ideal candidates will have experience supporting enterprise networks, configuring network hardware, and following IT security best practices. This is a hybrid role with competitive pay and benefits.