IT Network & Infrastructure Support Analyst

Galent; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Louisville, KY is seeking an L1/L2 Network & Infrastructure Engineer. The role involves monitoring and supporting network systems, performing basic troubleshooting, and ensuring service availability. Ideal candidates will have a foundational understanding of networking concepts such as TCP/IP and troubleshooting protocols. Availability for weekend support when necessary is required. Those looking to start a career in IT support will find this position an excellent opportunity to develop their skills.

Qualifications

• Basic understanding of networking and incident response is required.
• Knowledge of monitoring tools and ticketing systems is essential.
• Ability to provide support and be available as needed.

Responsibilities

• Monitor network and infrastructure systems using monitoring tools.
• Respond to alerts and service requests effectively.
• Perform initial diagnostics and troubleshooting.

Skills

Basic understanding of networking concepts (TCP/IP, DNS, DHCP)

Basic knowledge of VLANs and routing

Familiarity with firewalls and network devices

Understanding of monitoring and ticketing systems

Ability to follow troubleshooting procedures

Basic knowledge of Servers, Windows, VMware

Job description

A technology solutions provider in Louisville, KY is seeking an L1/L2 Network & Infrastructure Engineer. The role involves monitoring and supporting network systems, performing basic troubleshooting, and ensuring service availability. Ideal candidates will have a foundational understanding of networking concepts such as TCP/IP and troubleshooting protocols. Availability for weekend support when necessary is required. Those looking to start a career in IT support will find this position an excellent opportunity to develop their skills.