Hybrid NetSuite Account Manager – Growth & Upsell

Ll Oefentherapie; Burlington (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Industry-leading technology

Career growth

Exceptional customers

Collaborative culture

Investment in your success

Job summary

NetSuite, a leader in cloud ERP, seeks a Sales Account Manager to manage and grow relationships across an assigned portfolio of customers. You will drive upsell opportunities and align NetSuite solutions with customer goals, acting as a trusted business partner.

You will collaborate with leaders and teams to maximize outcomes, maintain a healthy sales pipeline, and ensure renewal and retention. This hybrid, in-office role requires about 20% travel for onsite engagements.

Responsibilities

• Develop and execute account strategies to drive upsell and cross-sell opportunities within an existing portfolio of NetSuite customers.
• Build trusted relationships with customers and identify opportunities to increase adoption of NetSuite solutions.
• Understand customers' business objectives, challenges, and evolving needs to recommend solutions that deliver measurable value.
• Develop and maintain a healthy pipeline of qualified opportunities to achieve monthly and quarterly sales objectives.
• Lead opportunities throughout the sales cycle, including discovery, solution positioning, proposal development, negotiation, and close.
• Accelerate pipeline progression by coordinating customer references, quotes, contracts, and other sales activities.
• Partner across NetSuite with leadership, sales peers, marketing, enablement, and value-added teams to maximize customer and sales outcomes.
• Drive customer satisfaction, retention, and long-term account growth.
• Proactively manage renewals and maintain strong customer retention rates.
• Maintain accurate forecasts and provide visibility into account activity, opportunities, and potential risks.

Skills

Customer relationship management

Upsell & cross-sell

Sales strategy

Account management

Communication skills

NetSuite

Tools

NetSuite

Job description

NetSuite, a leader in cloud ERP, seeks a Sales Account Manager to manage and grow relationships across an assigned portfolio of customers. You will drive upsell opportunities and align NetSuite solutions with customer goals, acting as a trusted business partner.

You will collaborate with leaders and teams to maximize outcomes, maintain a healthy sales pipeline, and ensure renewal and retention. This hybrid, in-office role requires about 20% travel for onsite engagements.