NetSuite Account Manager - Burlington, MA

Ll Oefentherapie; Burlington (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Industry-leading technology

Career growth

Exceptional customers

Collaborative culture

Investment in your success

Job summary

NetSuite, a leader in cloud ERP, seeks a Sales Account Manager to manage and grow relationships across an assigned portfolio of customers. You will drive upsell opportunities and align NetSuite solutions with customer goals, acting as a trusted business partner.

You will collaborate with leaders and teams to maximize outcomes, maintain a healthy sales pipeline, and ensure renewal and retention. This hybrid, in-office role requires about 20% travel for onsite engagements.

Responsibilities

• Develop and execute account strategies to drive upsell and cross-sell opportunities within an existing portfolio of NetSuite customers.
• Build trusted relationships with customers and identify opportunities to increase adoption of NetSuite solutions.
• Understand customers' business objectives, challenges, and evolving needs to recommend solutions that deliver measurable value.
• Develop and maintain a healthy pipeline of qualified opportunities to achieve monthly and quarterly sales objectives.
• Lead opportunities throughout the sales cycle, including discovery, solution positioning, proposal development, negotiation, and close.
• Accelerate pipeline progression by coordinating customer references, quotes, contracts, and other sales activities.
• Partner across NetSuite with leadership, sales peers, marketing, enablement, and value-added teams to maximize customer and sales outcomes.
• Drive customer satisfaction, retention, and long-term account growth.
• Proactively manage renewals and maintain strong customer retention rates.
• Maintain accurate forecasts and provide visibility into account activity, opportunities, and potential risks.

Skills

Customer relationship management

Upsell & cross-sell

Sales strategy

Account management

Communication skills

NetSuite

Tools

NetSuite

Job description

Sales Account Manager – NetSuite

Overview

NetSuite pioneered the Cloud ERP category and continues to be a leader in cloud-based business management solutions. With more than 20,000 customers ranging from emerging businesses to large enterprises, NetSuite helps organizations manage and scale their operations on a unified cloud platform.

As we continue to grow, we're looking for talented Sales Account Managers who are passionate about building customer relationships, identifying new opportunities, and driving business growth.

Why Join NetSuite?

• Industry-leading technology: Represent a leading cloud ERP platform with solutions spanning ERP, accounting, CRM, professional services automation (PSA), and eCommerce.
• Career growth: Join a high-growth organization with opportunities to develop your sales expertise and advance your career.
• Exceptional customers: Partner with innovative companies across industries and stages of growth.
• Collaborative culture: Work in an energetic, team-oriented environment that values collaboration, performance, wellness, and work-life balance.
• Investment in your success: Benefit from comprehensive training, enablement resources, and competitive benefits designed to help you succeed.

About the Opportunity

As a Sales Account Manager, you will manage and grow relationships across an assigned portfolio of existing NetSuite customers. You will help customers maximize the value of their NetSuite investment while identifying opportunities to expand their use of NetSuite's cloud-based business applications.

You will serve as a trusted business partner, developing an understanding of each customer's goals and challenges and connecting those needs with solutions that support their continued growth.

Key Responsibilities

• Develop and execute account strategies to driveupsell and cross-sell opportunities within an existing portfolio of NetSuite customers.
• Build trusted relationships with customers and identify opportunities to increase adoption of NetSuite solutions.
• Understand customers' business objectives, challenges, and evolving needs to recommend solutions that deliver measurable value.
• Develop and maintain a healthy pipeline of qualified opportunities to achieve monthly and quarterly sales objectives.
• Lead opportunities throughout the sales cycle, including discovery, solution positioning, proposal development, negotiation, and close.
• Accelerate pipeline progression by coordinating customer references, quotes, contracts, and other sales activities.
• Partner across NetSuite with leadership, sales peers, marketing, enablement, and value-added teams to maximize customer and sales outcomes.
• Drive customer satisfaction, retention, and long-term account growth.
• Proactively manage renewals and maintain strong customer retention rates.
• Maintain accurate forecasts and provide visibility into account activity, opportunities, and potential risks.

This is a hybrid, in-office role with a minimum annual travel requirement of approximately 20%, primarily for onsite customer engagements.