Customer Success Specialist - Key Accounts (Hybrid)

Clark National Accounts, LLC.; Lititz (Lancaster County); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

Clark National Accounts, LLC. is seeking an Account Support Representative to deliver exceptional customer experiences for restaurant operators and business clients ordering food service equipment and supplies.

The role emphasizes hospitality, critical thinking, and proactive problem-solving. The position operates on a hybrid schedule in Lititz, PA, with in-office Tuesdays/Wednesdays and remote Mondays, Thursdays, and Fridays, typically 9:00 a.m.

Qualifications

• Excellent written and verbal communication skills.
• Strong problem-solving abilities with a customer-centric approach.
• Empathy and active listening skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Adaptability to evolving processes and change.
• High level of internal motivation and work ethic.
• Desire to learn and grow professionally and personally.
• Ability to work independently and in a team.

Responsibilities

• Respond to and interact with customers via phone, email, and live chat.
• Provide prompt, accurate responses with a professional tone.
• Address platform, order, and product questions; identify root causes.
• Offer strategic solutions to turn negative experiences into positives.
• Educate customers about products, services, policies, and procedures.
• Identify ways to improve standards and efficiency.
• Monitor fulfillment issues and coordinate with internal/external contacts for updates.
• Maintain accurate records of customer interactions and resolutions.
• Serve as Dedicated Specialist for key accounts to boost loyalty and sales.
• Develop and maintain account-specific resources for peers.

Skills

Communication

Problem-solving

Empathy

Multitasking

Adaptability

Work Ethic

Learning

Teamwork

Time Management

Job description

Clark National Accounts, LLC. is seeking an Account Support Representative to deliver exceptional customer experiences for restaurant operators and business clients ordering food service equipment and supplies.

The role emphasizes hospitality, critical thinking, and proactive problem-solving. The position operates on a hybrid schedule in Lititz, PA, with in-office Tuesdays/Wednesdays and remote Mondays, Thursdays, and Fridays, typically 9:00 a.m.