Hybrid Customer Success & Order Management Rep

ACR (AmerCareRoyal); Chesterfield (MO); Hybrid; USD 36,000 - 54,000; Full time

Job summary

ACR (AmerCareRoyal) seeks an Account Representative to manage a portfolio of customer accounts, process orders, and communicate order status. You will handle inquiries, maintain data accuracy, and ensure timely updates to customers and internal teams.

The role is hybrid at the Chesterfield, MO location, with on-site training for the first two weeks and ongoing collaboration with sales and logistics teams. Ideal candidates have 1–2 years in customer service and strong problem-solving and

Qualifications

• Experience handling customer accounts and customer relations; 1-2 years of prior customer service experience.
• Computer experience including knowledge of Microsoft Word and Excel.
• Accurate data entry skills and attention to detail.
• Ability to build rapport with customers.
• Problem Solving skills.
• Deadline orientation and ability to work with timely demands and manage multiple workload.
• Excellent communication skills with both internal and external customers.
• Detail oriented and organized.
• Resolve customer issues within SLA - SLA (inquiries, returns, order status).
• Ability to work well under pressure and keep a professional attitude.

Responsibilities

• Answer telephone in a professional and courteous manner—first line to customers.
• Accurately and efficiently process and enter many types of product orders.
• Respond in a timely manner to emails from sales team and customers, both external and internal.
• Resolve customer issues within SLA (inquiries, returns, order status).
• Oversee accounts as assigned to ensure familiarity with customer base.
• Track orders and provide customers with ETAs.
• Interpret various forms of data to relay customer order trends and patterns.
• Review and release internal customer web orders.
• Keeping up to date with all the company's products and procedures.
• Communicate and monitor any delays to customer's orders including backordered items.
• Perform all other tasks, jobs, and or assignments as directed by Management.

Skills

Customer service

Communication

Data entry

Rapport building

Problem solving

Deadline orientation

Work under pressure

Team player

Reliability & flexibility

Tools

Microsoft Word

Microsoft Excel

Job description

ACR (AmerCareRoyal) seeks an Account Representative to manage a portfolio of customer accounts, process orders, and communicate order status. You will handle inquiries, maintain data accuracy, and ensure timely updates to customers and internal teams.

The role is hybrid at the Chesterfield, MO location, with on-site training for the first two weeks and ongoing collaboration with sales and logistics teams. Ideal candidates have 1–2 years in customer service and strong problem-solving and