Hybrid MSP System Engineer - Cloud, Networking & Support

GadellNet Consulting Services, LLC.; Indianapolis (IN); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid time off

Flexible work environment

401k and employer matching

Job summary

GadellNet Consulting Services, LLC., based in Indianapolis, seeks a Technical Support Engineer to provide exceptional customer service and technical expertise. The role includes maintaining and troubleshooting client infrastructure, managing support tickets, and collaborating with team members. Candidates should have at least three years of experience with systems engineering and excellent communication skills. The position offers a hybrid work model and extensive benefits, fostering a culture of responsibility and growth.

Qualifications

• At least 3 years of experience as a System Engineer in an MSP.
• Proficient in troubleshooting Windows systems, Office 365, and networking.
• Excellent communication skills for clear technical explanations.

Responsibilities

• Maintain and troubleshoot infrastructure for client systems.
• Provide advanced technical support via phone, email, and chat.
• Manage support tickets and ensure timely resolutions.

Skills

Technical support

Problem-solving

Communication skills

Team collaboration

Network administration

Education

Degree in computer science

Tools

ConnectWise

Datto RMM

Microsoft 365

Azure

Job description

GadellNet Consulting Services, LLC., based in Indianapolis, seeks a Technical Support Engineer to provide exceptional customer service and technical expertise. The role includes maintaining and troubleshooting client infrastructure, managing support tickets, and collaborating with team members. Candidates should have at least three years of experience with systems engineering and excellent communication skills. The position offers a hybrid work model and extensive benefits, fostering a culture of responsibility and growth.