Systems Engineer- Hybrid

Atlas Technica; San Francisco (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading IT service provider in San Francisco is looking for a Systems Engineer to provide onsite support and manage IT services for clients, primarily in the financial sector. The ideal candidate will have over 2 years of IT experience with expertise in Microsoft Windows and Microsoft 365. This hybrid role offers a full-time position focused on IT management and user support. Candidates should possess strong communication skills and a fundamental understanding of networking and virtualization technologies.

Qualifications

• 2+ years of IT experience in desktop support or systems administration.
• Strong experience in supporting Microsoft 365.
• Familiarity with Active Directory and Group Policy.

Responsibilities

• Perform IT support services to users onsite.
• Manage support queries using a ticketing system.
• Maintain compliance with organizational documentation.

Skills

Microsoft Windows troubleshooting

Communication skills

Support for Microsoft 365 stack

Network understanding (TCP/IP, DHCP, DNS)

Desktop support experience

Virtualization understanding (VMware, Hyper-V)

Tools

Microsoft Windows Server

Sophos or similar security products

ConnectWise

Citrix XenApp

Job description

Systems Engineer - Hybrid

Location: San Francisco Bay Area, CA (Hybrid)

Reports to: Client Technology Manager

Type: Full‑Time Hourly, Non‑Exempt

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, which are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

Responsibilities

• Perform IT support services to users onsite
• Use a ticketing system to manage support queries
• Maintain documentation and comply with rules and guidelines of the organization
• Adhere to strict change control procedures

Requirements

• 2+ years of IT experience (desktop support, systems engineering, systems administration)
• End‑User Support / Desktop Support: Microsoft Windows, Office, desktop, and mobile device troubleshooting
• Strong verbal and written communication skills
• Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
• Systems Administration: Knowledge of Microsoft Windows Server platforms, Active Directory, Group Policy; familiarity with Citrix XenApp is a plus
• Support of Sophos or similar products for endpoint threat management
• Basic understanding of virtualization platforms such as VMware or Hyper‑V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, routing, switching, firewalls
• Experience working in an MSP environment
• Physical requirements: able to lift/carry up to 50 lbs, stand/sit for extended periods, push/pull, climb stairs, stoop, kneel, reach above head or below knee level, work around machinery and material handling equipment

Desirable Qualities

• Financial industry experience, including familiarity with market vendor applications: Bloomberg, Thomson Reuters, FactSet, CapIQ
• Significant experience in an MSP environment, particularly using the ConnectWise suite of products
• Exposure to or ability to support workloads in Azure or AWS
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with Citrix XenApp or similar products
• Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, CyberHat
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• More than a basic understanding of storage and virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper‑V, XenServer

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.