Hybrid Mortgage Servicing Specialist: Escrow & Reporting

Salal Credit Union; Seattle (WA); Hybrid; USD 46,000 - 65,000; Full time

Benefits offered by this job

Profit-sharing bonus

Health, dental, and vision insurance

HSA with company contributions

PTO: vacation, sick, holidays

Tuition reimbursement

401(k) with employer match

Monthly transportation subsidy

Job summary

Salal Credit Union is seeking a Mortgage Servicing Specialist to ensure accurate servicing of our real estate loan portfolio and to deliver exceptional support to members, partners, and teams. You will handle escrow administration, reporting, and investor coordination in a hybrid Seattle-based role.

The position emphasizes attention to detail, clear communication, and the ability to balance multiple priorities in a fast-paced environment.

Qualifications

• At least 1 year mortgage industry experience.
• Strong customer service skills in person, phone, and written communication.

Responsibilities

• Perform mortgage servicing activities: payment processing, account reconciliation, loan recasts, ARM adjustments, payoff quotes, loan verifications, reconveyances, and documentation maintenance.
• Administer mortgage escrow accounts: escrow analysis, tax/insurance tracking, premium payments, and flood/hazard insurance compliance.
• Complete month-end servicing tasks: reporting, remitting, reconciling, and balancing portfolio activity.
• Support secondary market operations: monitor commitments, deliver loans to investors, extend rate locks as needed.
• Maintain accurate servicing records, process correspondence, generate notices/disclosures, and assist members with questions.

Skills

Customer service

Communication

multitasking

Analytical thinking

Job description

Salal Credit Union is seeking a Mortgage Servicing Specialist to ensure accurate servicing of our real estate loan portfolio and to deliver exceptional support to members, partners, and teams. You will handle escrow administration, reporting, and investor coordination in a hybrid Seattle-based role.

The position emphasizes attention to detail, clear communication, and the ability to balance multiple priorities in a fast-paced environment.