Senior Mortgage Servicing Specialist

810 Seven Seventeen Credit Union Inc; Streetsboro (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

7 17 Credit Union is seeking a Senior Loan Servicing Representative to support our Real Estate Lending team in delivering accurate mortgage servicing. You will act as a subject matter expert, ensuring quality, confidentiality, and responsive member service across channels.

The role includes processing title work, payoffs, and escrow tasks, plus setting up new loans and monitoring adjustable-rate mortgages. Strong attention to detail and Excel skills are essential for success.

Qualifications

• High school diploma or equivalent.
• Minimum of 12 months of hands-on experience within the last 5 years processing or servicing first mortgage loans.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Ability to maintain confidentiality.
• Strong organization and time management skills.
• Problem-solving and decision-making abilities.
• Ability to learn and use financial software and systems.
• Proficiency with Microsoft Excel (must pass Excel assessment)
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Provide prompt, professional service to members by phone, in person, and through other communication channels.
• Process a variety of loan servicing transactions: Title work, Loan payoffs, Skip payments, Loan servicing documentation, Real estate tax collections.
• Complete new loan set-up and funding transactions.
• Monitor and service adjustable-rate loans, including payment and rate changes.
• Perform escrow analysis and manage tax and insurance disbursements.
• Process loan corrections, adjustments, and amortization calculations.
• Prepare and submit timely reporting to investors, insurers, government agencies, and vendors.
• Balance general ledger accounts and process professional fee payments.
• Conduct quality control reviews and audits of loan files.
• Provide backup support and training to other loan servicing team members.
• Build strong member relationships and enhance the overall member experience.

Skills

Attention to detail

Customer service

Confidentiality

Organization

Time management

Problem-solving

Ability to learn and use financial软件

Independent and collaborative teamwork

Education

High school diploma or equivalent

Tools

Microsoft Excel

Financial software

Job description

7 17 Credit Union is seeking a Senior Loan Servicing Representative to support our Real Estate Lending team in delivering accurate mortgage servicing. You will act as a subject matter expert, ensuring quality, confidentiality, and responsive member service across channels.

The role includes processing title work, payoffs, and escrow tasks, plus setting up new loans and monitoring adjustable-rate mortgages. Strong attention to detail and Excel skills are essential for success.