Hybrid Mortgage Loss Mitigation Specialist

Carrington; Plano (TX); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Discount portal

Training programs

Referral bonuses

Educational reimbursement

Charitable foundation support

Job summary

Carrington Mortgage Services is seeking a Loss Mitigation Specialist to educate borrowers on foreclosure alternatives and help retain homeownership. The role involves handling calls, following up on agreements, and guiding borrowers through loss mitigation options with a focus on compliance with federal and state laws.

Employees receive base pay of $23.00 per hour plus a monthly bonus; bilingual English/Spanish adds $1.50 per hour.

Qualifications

• One (1) or more years’ experience in collections, loss mitigation or call center within a mortgage servicing environment required.
• Full State NMLS licensing required within 6 months of entering this job.
• Knowledge of mortgage industry terminology preferred.
• Working knowledge of all Government program requirements and timelines, including FHA, VA, USDA, FNMA and FHLMC.

Responsibilities

• Handle inbound calls to determine borrowers’ intent to retain property and discuss foreclosure alternatives.
• Follow up on signed trial agreements, repayment plans and final loan modification documents.
• Communicate approval or denial of loss mitigation options and answer questions about accounts.
• Review hardship documents to determine best workout option (short-term or long-term).
• Engage borrowers in loss mitigation liquidation options when appropriate.
• Provide information on Title issues affecting modification finalization.

Skills

Loss mitigation

Collections

Call center

Mortgage knowledge

Education

NMLS licensing (within 6 months)

Tools

Microsoft Office

Job description

Carrington Mortgage Services is seeking a Loss Mitigation Specialist to educate borrowers on foreclosure alternatives and help retain homeownership. The role involves handling calls, following up on agreements, and guiding borrowers through loss mitigation options with a focus on compliance with federal and state laws.

Employees receive base pay of $23.00 per hour plus a monthly bonus; bilingual English/Spanish adds $1.50 per hour.