Hybrid Member Services Specialist (Banking)

Ic-Credit-Union-1; Ayer (MA); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Hybrid work flexibility

Career growth opportunities

Collaborative team environment

Job summary

IC Credit Union is seeking a Service Center Representative in Ayer, MA who will provide member support across digital channels. The role requires strong communication and tech skills, focusing on customer service, account assistance, and educating members on digital banking.

Ideal candidates should have prior banking experience and a desire to help members succeed financially. Join a supportive and collaborative team with opportunities for career growth and personal impact in the community.

Qualifications

• 1-3 years of banking, credit union, or financial services experience.
• Experience in opening and servicing deposit accounts.
• Familiarity with consumer lending products.

Responsibilities

• Provide friendly, accurate, and efficient service to members.
• Assist members with account inquiries and transactions.
• Educate members on digital banking and self-service tools.

Skills

Customer service skills

Communication

Problem-solving

Proficiency with technology

Education

High school diploma or equivalent

Tools

Digital banking tools

Job description

IC Credit Union is seeking a Service Center Representative in Ayer, MA who will provide member support across digital channels. The role requires strong communication and tech skills, focusing on customer service, account assistance, and educating members on digital banking.

Ideal candidates should have prior banking experience and a desire to help members succeed financially. Join a supportive and collaborative team with opportunities for career growth and personal impact in the community.