Banking Member Services Pro - Hybrid Role

TEKsystems; Pensacola (FL); Hybrid; USD 22,000 - 32,000; Full time

Job summary

TEKsystems is seeking a Customer Service focused Member Service Representative to support a Fortune 100 Financial Institution in Pensacola, FL. As the first point of contact, you’ll handle inbound member calls, assist with account inquiries, and guide members through banking products with professionalism and empathy.

Training is on-site with a hybrid option after onboarding. Typical shifts include 7:30am–4:00pm, with additional evening and weekend coverage as part of a rotating schedule.

Qualifications

• Minimum 1 year of customer service experience.
• Strong computer skills to navigate multiple systems.
• Problem-solving and conflict-resolution abilities.
• Comfortable working in a high-volume call environment.
• High School Diploma or GED required.

Responsibilities

• Handle a high volume of inbound member calls regarding account services and banking products.
• Assist members with account inquiries, debit card requests, balance transfers, account maintenance, and general banking needs.
• Research and resolve member concerns while providing accurate and timely information.
• Navigate multiple computer systems simultaneously while documenting interactions.
• Maintain compliance with banking policies, procedures, and regulatory requirements.
• Identify opportunities to provide additional products or services that meet member needs.
• Deliver a positive member experience by demonstrating professionalism, empathy, and problem-solving skills.

Skills

Customer service

Computer skills

Problem-solving

Conflict-resolution

HS Diploma

Education

High School Diploma or GED

Job description

TEKsystems is seeking a Customer Service focused Member Service Representative to support a Fortune 100 Financial Institution in Pensacola, FL. As the first point of contact, you’ll handle inbound member calls, assist with account inquiries, and guide members through banking products with professionalism and empathy.

Training is on-site with a hybrid option after onboarding. Typical shifts include 7:30am–4:00pm, with additional evening and weekend coverage as part of a rotating schedule.