Hybrid Member Service Pro: Banking Support

TEKsystems; Pensacola (FL); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life Insurance

Job summary

TEKsystems, based in Pensacola, FL, is seeking a Member Service Representative for a hybrid, contract-to-hire role. The position involves assisting members with account questions and financial products, handling inbound calls, and guiding members toward suitable solutions.

This role emphasizes teamwork, problem-solving, and delivering excellent member experiences. The job offers hybrid onsite/remote flexibility, paid training, and long-term growth potential within TEKsystems' services and client

Qualifications

• Strong customer service and communication skills.
• Experience in call centers, banking, retail, hospitality, administrative, or customer-facing roles.
• Comfortable multitasking between conversations and computer systems.
• Detail-oriented, dependable, and eager to learn.
• Positive attitude and passion for helping people.

Responsibilities

• Assist members with account questions, transactions, and financial products.
• Provide friendly, professional support on inbound calls.
• Use multiple systems and tools to find answers and solve problems quickly.
• Recommend products and services that can help members reach their goals.
• Create positive experiences that keep members coming back.

Skills

Customer service

Communication skills

Call center experience

Banking experience

Retail experience

Hospitality experience

Administrative experience

Customer-facing roles

Job description

TEKsystems, based in Pensacola, FL, is seeking a Member Service Representative for a hybrid, contract-to-hire role. The position involves assisting members with account questions and financial products, handling inbound calls, and guiding members toward suitable solutions.

This role emphasizes teamwork, problem-solving, and delivering excellent member experiences. The job offers hybrid onsite/remote flexibility, paid training, and long-term growth potential within TEKsystems' services and client