Hybrid Medical Scheduler — Patient-Focused Coordinator

Orthopaedic-Associates-of-Michigan; Grand Rapids (MI); Hybrid; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

Orthopaedic Associates of Michigan is seeking a Scheduling Secretary - Float for Grand Rapids, MI. This full-time hybrid role combines remote work with onsite presence at our Grand Rapids location, requiring strong communication and meticulous scheduling.

You will handle patient calls, schedule appointments for multiple providers, and ensure HIPAA compliance while coordinating with staff. Experience in healthcare and MS Office is required, with NextGen experience preferred.

Qualifikationen

• 2+ years of experience in a healthcare setting.
• Experience/exposure to Electronic Medical Records.
• High School Diploma/GED.

Aufgaben

• Schedule patient appointments for assigned providers; manage high-volume calls.
• Follow up on missed appointments and coordinate rescheduling.
• Maintain the master schedules for OAM providers.
• Coordinate communication with patients and referring providers for tests and imaging.
• Create patient records; document relevant patient information in the EMR system.
• Maintain confidentiality per HIPAA and OAM guidelines.
• Coordinate with departments to ensure correct scheduling; cover scheduling desks as needed.
• Other duties as assigned by management.

Kenntnisse

Exceptional customer service

Strong verbal and written comms

Multi-tasking

Highly organized

Flexibility

Problem solving

HIPAA knowledge

MS Office proficiency

Ausbildung

High School Diploma/GED

Tools

NextGen

MS Office

Jobbeschreibung

Orthopaedic Associates of Michigan is seeking a Scheduling Secretary - Float for Grand Rapids, MI. This full-time hybrid role combines remote work with onsite presence at our Grand Rapids location, requiring strong communication and meticulous scheduling.

You will handle patient calls, schedule appointments for multiple providers, and ensure HIPAA compliance while coordinating with staff. Experience in healthcare and MS Office is required, with NextGen experience preferred.