Hybrid Medical Front Desk Coordinator

Mountain View Headache and Spine Institute PLLC; Mesa (AZ); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Mountain View Headache and Spine Institute PLLC in Mesa, AZ seeks a Front Desk Coordinator to support daily administrative and patient-service functions in a busy pain management clinic. This hybrid role involves both remote and in-office work with flexible scheduling determined by management.

You will be the first point of contact for patients, referring providers, and insurance companies, handling scheduling, demographics, and eligibility verification with professionalism.

Qualifications

• High school diploma or equivalent required.
• Front-desk/healthcare admin experience preferred.
• Spanish speaking strongly preferred in the candidate pool.

Responsibilities

• Answer incoming calls promptly and professionally.
• Assist patients with questions and route clinical concerns.
• Schedule, reschedule, and cancel appointments per clinic guidelines.
• Maintain patient demographics, insurance, and appointment data.
• Verify insurance eligibility before scheduled visits.
• Request authorizations and referrals and follow up as needed.
• Process referrals and ensure required documentation is received.
• Complete appointment recalls for due/overdue patients.
• Confirm appointments and fill open times when cancellations occur.
• Communicate professionally with patients, providers, and insurers.
• Maintain HIPAA and information-security compliance.

Skills

Adapt to changing schedules

Professional and compassionate

Reliable internet and private space

Meet productivity expectations

Background check ready

Education

High school diploma or equivalent

Tools

Microsoft Teams

Microsoft Office

Excel

Job description

Mountain View Headache and Spine Institute PLLC in Mesa, AZ seeks a Front Desk Coordinator to support daily administrative and patient-service functions in a busy pain management clinic. This hybrid role involves both remote and in-office work with flexible scheduling determined by management.

You will be the first point of contact for patients, referring providers, and insurance companies, handling scheduling, demographics, and eligibility verification with professionalism.