Front Desk

Mountain View Headache and Spine Institute PLLC; Mesa (AZ); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Mountain View Headache and Spine Institute PLLC in Mesa, AZ seeks a Front Desk Coordinator to support daily administrative and patient-service functions in a busy pain management clinic. This hybrid role involves both remote and in-office work with flexible scheduling determined by management.

You will be the first point of contact for patients, referring providers, and insurance companies, handling scheduling, demographics, and eligibility verification with professionalism.

Qualifications

• High school diploma or equivalent required.
• Front-desk/healthcare admin experience preferred.
• Spanish speaking strongly preferred in the candidate pool.

Responsibilities

• Answer incoming calls promptly and professionally.
• Assist patients with questions and route clinical concerns.
• Schedule, reschedule, and cancel appointments per clinic guidelines.
• Maintain patient demographics, insurance, and appointment data.
• Verify insurance eligibility before scheduled visits.
• Request authorizations and referrals and follow up as needed.
• Process referrals and ensure required documentation is received.
• Complete appointment recalls for due/overdue patients.
• Confirm appointments and fill open times when cancellations occur.
• Communicate professionally with patients, providers, and insurers.
• Maintain HIPAA and information-security compliance.

Skills

Adapt to changing schedules

Professional and compassionate

Reliable internet and private space

Meet productivity expectations

Background check ready

Education

High school diploma or equivalent

Tools

Microsoft Teams

Microsoft Office

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk

Full Time Mesa, AZ, US

Salary Range: $25.00 To $28.00 Annually

Job Description

Department:

Front Office

Reports to:

Clinic Manager

Job Summary

The Hybrid Medical Front Office Coordinator supports the daily administrative and patient-service functions of a busy pain management clinic. This position serves as an important point of contact for patients, referring providers, insurance companies, and other healthcare organizations.

The ideal candidate is professional, organized, dependable, and comfortable managing multiple priorities in a fast-paced medical office.

This position includes both remote and in-office work. Remote and in-office workdays will be determined by management based on clinic needs, staffing levels, patient volume, training requirements, job performance, and other operational considerations. This position does not have a fixed or guaranteed hybrid schedule, and remote and in-office workdays may change from week to week. The employee must remain flexible and be available to work on-site when scheduled or otherwise directed by management.

The employee’s assigned schedule and work location are subject to change. Hybrid work is not guaranteed and may be modified or discontinued at any time based on business or operational needs.

Supervisory Responsibilities

• None

Duties/Responsibilities

• Answer incoming telephone calls promptly and professionally.
• Assist patients with questions and route clinical concerns to the appropriate team member.
• Schedule, reschedule, and cancel patient appointments according to clinic guidelines.
• Maintain accurate patient demographic, insurance, and appointment information in patient’s chart.
• Verify insurance eligibility, benefits, and coverage before scheduled appointments.
• Identify and request required insurance authorizations and patient referrals and follow up as needed.
• Process incoming patient referrals and ensure all required documentation is received.
• Complete appointment recall activities for patients who are due or overdue for follow-up care.
• Make appointment confirmation calls and assist with filling open appointment times when cancellations occur.
• Communicate professionally with patients, providers, insurance representatives, and referring offices.
• Monitor assigned work queues, messages, faxes, and electronic communications.
• Maintain patient confidentiality and comply with HIPAA, privacy, and information-security requirements.
• Assist with additional front-office and administrative responsibilities based on clinic needs.
• Perform other duties as assigned by management.
• Remain active, accessible, and responsive during scheduled working hours through Microsoft Teams chats, email, and telephone,

Required Skills/Abilities

• Ability to adapt to changing schedules, priorities, and clinic needs.
• Professional and compassionate approach when assisting patients.
• Reliable internet access and an appropriate private workspace for approved remote work.
• Ability to meet productivity, attendance, communication, and performance expectations in both remote and in-office settings.
• Must be able to pass a background check.

Preferred Experience

• Two years medical front-office, patient-scheduling, or healthcare administrative experience
• Spanish speaking strongly preferred.
• Experience with insurance verification, referrals, and medical records is strongly preferred.
• Knowledge of medical terminology and healthcare-office procedures preferred.
• Experience working in pain management, orthopedics, neurology, or a specialty medical practice is a plus.
• Experience using an electronic medical record or practice-management system preferred.
• Basic proficiency with Microsoft Office, email, and excel
• Ability to maintain patient confidentiality and handle sensitive information appropriately.

Education

• High school diploma or equivalent required.

Physical Requirements

This position regularly requires sitting, speaking, hearing, typing, and working at a computer for extended periods. The employee may occasionally be required to stand, walk, reach, bend, and lift or move office materials weighing up to 20 pounds.