Hybrid Medical Assistant II — Outpatient Psychiatry

1200 The General Hospital Corporation; Boston (MA); Híbrido; USD 31.000 - 34.000; Jornada completa

Descripción de la vacante

Mass General Brigham’s Team-based Outpatient Psychiatry Clinic seeks a Medical Assistant to support providers in a dynamic outpatient setting. The role includes taking vital signs, patient screening, and ensuring accurate medical records under supervision.

Requires high school diploma; CCMA preferred and 2–3 years direct MA experience. The position offers hybrid work with 40 hours weekly and a base pay range of $22.75–$24.94 per hour.

Formación

• High School Diploma or Equivalent required.
• Can this role accept experience in lieu of a degree? No.
• CCMA highly preferred.
• Direct MA experience or medical field work 2-3 year required.

Responsabilidades

• Participates actively in patient care which includes obtaining chief complaint and vital signs, completing pertinent screening, and ensuring proper identification and handling of sensitive information and performing other tasks as determined relevant to the individual patient.
• Demonstrates critical thinking skills concerning appropriate documentation of allergies, medication updates, past medical history and any other information that is added to the medical record of an individual patient.
• Demonstrates an understanding of the current and future needs of the patient and can use decision-making skills to help patients meet those needs following appropriate protocols.
• Manages the flow of the provider’s patient care session, makes decisions to add a patient to the schedule as needed and keeps the provider informed about issues that affect the efficiency of care during the session.
• Provides medication and overdose education to patients and families as needed at the direction of the prescriber and within the scope of the MA’s practice.
• Supports patient care and health care team by anticipating administrative functions that require support including but not limited to preparing prior authorizations and participating in the approval process for medications as appropriate, monitoring clinical messaging, supporting providers with completion of patient follow up letters, updating the medical record with patient information under the guidance of the provider.
• Monitors and stocks supply for the clinical and administrative needs of the practice.
• Transports/escorts patients in the hospital as needed.
• Provides cross coverage for patient services coordinator role as needed, such as scheduling patient appointments, answering phones, managing messages, and other managed care related issues, (ONLY IF OUT OF OFFICE).
• Demonstrates a strong sense of responsibility to maintain an orderly practice environment, including properly disinfecting exam room in between visits.
• Demonstrates a commitment to excellence in safety, care, and service with a strong orientation toward outstanding customer service.
• Participate in medical team meetings, rounds, case conferences, as appropriate, to provide education and consultation and to exchange information to improve patient care.
• Assist with patient faxes, RX refills, and pharmacy requests.
• Monitors and manages the Epic in basket/pools.
• Completes insurance verification and benefit reviews prior to any rendered services.
• appropriately documents insurance information, including benefits and prior approvals, in the electronic medical record.
• Attends daily TOP team clinical huddles and once weekly case conferences meeting; follows up on medical related requests and concerns identified during these meetings.
• Available to TOP providers as needed on clinic days.
• Maintains confidentiality & privacy consistent with HIPAA guidelines.
• Maintains an organized and neat work area.
• Works collaboratively with patients, staff, clinicians, and managers to determine needs and solve problems.
• Follows hospital and department standards with regards to telephone courtesy and etiquette.
• Maintains accurate knowledge of hospital policies and ensures adherence to all recommended procedures.

Conocimientos

Interpersonal skills

Communication

Vital signs

HIPAA/privacy

Time management

Educación

High School Diploma or Equivalent

CCMA certification

Herramientas

EHR systems

Descripción del empleo

Mass General Brigham’s Team-based Outpatient Psychiatry Clinic seeks a Medical Assistant to support providers in a dynamic outpatient setting. The role includes taking vital signs, patient screening, and ensuring accurate medical records under supervision.

Requires high school diploma; CCMA preferred and 2–3 years direct MA experience. The position offers hybrid work with 40 hours weekly and a base pay range of $22.75–$24.94 per hour.