Medical Assistant II - Outpatient Psych

Massachusetts General Hospital; Boston (MA); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Mass General Brigham is seeking a Medical Assistant for the MGH Team-based Outpatient Psychiatry Clinic. The role supports providers, manages patient flow, and assists with administrative and clinical tasks within a hybrid work model at 15 Parkman Street.

Requirements include a High School Diploma or equivalent, 2–3 years MA or related experience, and CCMA preferred. Strong communication, HIPAA compliance, and EHR skills are essential.

Qualifications

• Direct MA experience or medical field work 2-3 years required.
• High school diploma or equivalent required.
• CCMA highly preferred.
• Proficiency with EHR systems and medical office software.
• Strong interpersonal and communication skills.

Responsibilities

• Obtain chief complaint and vital signs; document accurately.
• Support providers and manage patient flow during sessions.
• Provide medication education as directed by the prescriber.
• Assist with prior authorizations and insurance verification.
• Maintain HIPAA privacy and keep a tidy, organized work area.
• Coordinate with care team and participate in meetings.

Skills

Interpersonal skills

Communication skills

Prioritization

Attention to detail

HIPAA compliance

Vital signs collection

Medical terminology knowledge

EHR proficiency

Education

High School Diploma or Equivalent

CCMA preferred

Tools

EHR software

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the general supervision of the Practice Manager for the MGH Team-based Outpatient Psychiatry Clinic, the medical assistant will contribute to this innovative and dynamic practice model by supporting the providers who staff the clinic. The medical assistant will be
The MGH Team-based Outpatient Psychiatry Clinic (TOP) is a general psychiatric outpatient clinic, serving the mental health needs of patients under the care of MGH primary care physicians. The clinic is made up of three teams, each consisting of a psychiatrist, psychologist, nurse practitioner, social worker, and a medical assistant.

Qualifications

General Responsibilities

• Participates actively in patient care which includes obtaining chief complaint and vital signs, completing pertinent screening, and ensuring proper identification and handling of sensitive information and performing other tasks as determined relevant to the individual patient.
• Demonstrates critical thinking skills concerning appropriate documentation of allergies, medication updates, past medical history and any other information that is added to the medical record of an individual patient.
• Demonstrates an understanding of the current and future needs of the patient and can use decision-making skills to help patients meet those needs following appropriate protocols
• Manages the flow of the provider's patient care session, makes decisions to add a patient to the schedule as needed and keeps the provider informed about issues that affect the efficiency of care during the session
• Provides medication and overdose education to patients and families as needed at the direction of the prescriber and within the scope of the MA's practice.
• Supports patient care and health care team by anticipating administrative functions that require support including but not limited to preparing prior authorizations and participating in the approval process for medications as appropriate, monitoring clinical messaging, supporting providers with completion of patient follow up letters, updating the medical record with patient information under the guidance of the provider. Monitors and stocks supply for the clinical and administrative needs of the practice
• Transports/escorts patients in the hospital as needed
• Provides cross coverage for patient services coordinator role as needed, such as scheduling patient appointments, answering phones, managing messages, and other managed care related issues, (ONLY IF OUT OF OFFICE)
• Demonstrates a strong sense of responsibility to maintain an orderly practice environment, including properly disinfecting exam room in between visits
• Demonstrates a commitment to excellence in safety, care, and service with a strong orientation toward outstanding customer service
• Participate in medical team meetings, rounds, case conferences, as appropriate, to provide education and consultation and to exchange information to improve patient care
• Assist with patient faxes, RX refills, and pharmacy requests
• Monitors and manages the Epic in basket/pools

Insurance Verification and Prior Authorizations

• Completes insurance verification and benefit reviews prior to any rendered services
• Appropriately documents insurance information, including benefits and prior approvals, in the electronic medical record

Other Administrative Support

• Attends daily TOP team clinical huddles and once weekly case conferences meeting; follows up on medical related requests and concerns identified during these meetings
• Available to TOP providers as needed on clinic days

General Responsibilities

• Maintains confidentiality & privacy consistent with HIPAA guidelines
• Maintains an organized and neat work area
• Works collaboratively with patients, staff, clinicians, and managers to determine needs and solve problems
• Follows hospital and department standards with regards to telephone courtesy and etiquette
• Maintains accurate knowledge of hospital policies and ensures adherence to all recommended procedures

Education

• High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• CCMA highly preferred

Experience

• Direct MA experience or medical field work 2-3 year required

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one's own time and the time of others.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

15 Parkman Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.75 - $24.94/Hourly

Grade

3At Mass General Brigham

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.