MES & Automation Support Technician

Surge Staffing; Lafayette (IN); On-site; USD 55,000 - 65,000; Full time

Job summary

Surge Staffing is seeking a Manufacturing Systems Support Technician to provide technical support for computer systems, manufacturing equipment, production workstations, and related IT within a manufacturing environment.

The ideal candidate will help maintain hardware, software, network connectivity, manufacturing applications, and automated equipment to keep production running with minimal downtime. Strong IT/manufacturing background is preferred.

Qualifications

• Associate degree or equivalent work experience in IT/manufacturing tech.
• Experience supporting computer systems in a manufacturing/industrial environment.
• Experience with automated assembly processes, preferably in automotive manufacturing.
• Basic PLC troubleshooting and programming experience.
• Basic robotic troubleshooting and programming experience (3-axis and 6-axis).
• Knowledge of Windows and Microsoft Office/M365.
• Understanding of TCP/IP, DNS, DHCP, Ethernet.

Responsibilities

• Provide technical support for manufacturing systems, automated equipment, production workstations, and related devices.
• Install, configure, maintain, and troubleshoot manufacturing software, OS, and hardware.
• Support MES/ERP systems and production reporting applications.
• Respond to production support requests and resolve system issues affecting operations.
• Troubleshoot network connectivity for manufacturing equipment and industrial components.
• Perform software updates, equipment replacements, backups, and preventive maintenance.
• Maintain documentation for configurations, procedures, and inventories.
• Assist with implementing new manufacturing technologies and process improvements.
• Support data collection systems and automation interfaces.
• Escalate complex issues to engineering or vendors as needed.
• Follow safety, quality, cybersecurity, and regulatory standards.

Skills

Analytical skills

Troubleshooting

Problem-solving

Communication skills

Team collaboration

Education

Associate degree in Information Technology

Associate degree in Computer Technology

Associate degree in Manufacturing Technology

Industrial Technology

Tools

MES

ERP systems

Windows OS

Networking basics

Job description

Surge Staffing is seeking a Manufacturing Systems Support Technician to provide technical support for computer systems, manufacturing equipment, production workstations, and related IT within a manufacturing environment.

The ideal candidate will help maintain hardware, software, network connectivity, manufacturing applications, and automated equipment to keep production running with minimal downtime. Strong IT/manufacturing background is preferred.