Hybrid Loss Prevention Investigator

Ross Stores, Inc.; Tucson (AZ); Híbrido; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Ross Stores is seeking a Loss Prevention Agent to safeguard store assets and customers. You will monitor entrances, assists in investigations, and work with leadership and law enforcement to resolve incidents.

The role emphasizes collaboration, strong communication, and the ability to act with urgency in a fast-paced retail environment. A hybrid in-office/remote arrangement is available to support risk-based loss prevention tasks.

Formación

• High School education or equivalent required, AA degree preferred.
• Minimum 1-2 years experience in loss prevention, retail, or security.
• Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
• Ability to collaborate effectively with internal and external partners including law enforcement
• Strong written and oral communication skills
• Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
• Excellent customer service skills
• Demonstrated ability to effectively problem solve with the proper sense of urgency
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing as required
• Ability to make quality judgment in little to no response time

Responsabilidades

• Monitor store entrances, exits, sales floor, and checkout areas to identify theft or fraudulent behavior.
• Observe and engage individuals exhibiting dishonest actions to prevent potential loss.
• Utilize CCTV, reporting tools, and investigative resources to detect theft indicators and validate incidents.
• Accurately document incidents, maintain evidence, and provide timely reports to leadership and Investigations teams.
• Partner with leadership and law enforcement to resolve theft cases and support apprehensions when authorized.
• Assist with trespass enforcement for repeat offenders in compliance with company policy.
• Collaborate with internal teams on major theft incidents and contribute to follow-up investigations.
• Identify and report safety hazards and operational vulnerabilities to store management.
• Perform additional duties as assigned to support loss prevention objectives.

Conocimientos

Customer service

Communication

Teamwork

Judgment under pressure

Educación

High School diploma or equivalent

AA degree preferred

Herramientas

Surveillance systems

Investigation tools

Descripción del empleo

Ross Stores is seeking a Loss Prevention Agent to safeguard store assets and customers. You will monitor entrances, assists in investigations, and work with leadership and law enforcement to resolve incidents.

The role emphasizes collaboration, strong communication, and the ability to act with urgency in a fast-paced retail environment. A hybrid in-office/remote arrangement is available to support risk-based loss prevention tasks.